Hilton

What is the Hilton Mission?

• To fill the earth with the light and warmth of hospitality - by delivering exceptional experiences - every hotel, every Guest, every time.

• We are passionate about delivering exceptional Guest experiences.

• To be the most hospitable company in the world - by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities.

• We are leaders in our industry and in our Communities.

Who is the founder of Hilton Hotels?

• Hilton Conrad

• Hampton Hilton

• Conrad Hilton Sr.

• Conrad Hilton

All are focused hotel except one:

• Hampton Inn

• Embassy Suites

• Homewood Suites

• Hilton Garden INN

WHAT TOOL WILL YOU USE TO CHECK FOR HOTEL'S INFORMATION?

• Gem

• ResMax

• ResSmart

• Infoweb

WHAT DOES GEM STANDS FOR?

• GUEST EXPERIENCE MANAGER

• GUEST ENGAGAMENT MATTER

• GUEST ENGAGEMENT MANAGER

• GUEST EXPERIENCE MATTER

A UNIQUE CODE FOR EVERY HILTON HOTEL

• HOTEL CODE

• GEM CODE

• PROPERTY CODE

• LOCAL CODE

PROVIDE APPROPRIATE REBUTTAL OF THE FOLLOWING SCENARIO:

"I'LL GO AHEAD AND CHECK WITH MY HUSBAND BECAUSE I WILL BE USING HIS CARD"

• GUARANTEE AND CANCELLATION POLICY

• SCARCITY

• HILTON HONORS

• PACKAGE

WHAT INFORMATION CAN'T BE USED IN VERIFYING THE HHONORS ACCOUNT?

• EMAIL ADDRESS

• PHONE NUMBER

• ADDRESS

• FIRST AND LAST NAME

WHICH OF THE FOLLOWING IS A HILTON BRANDED HOTEL?

• CONRAD

• EMBASSY SUITES

• HILTON GARDEN INN

• WALDORF ASTORIA

WHICH HOTEL DOES NOT OFFER FREE BREAKFAST?

• HOME2 SUITES

• TRU BY HILTON

• DOUBLETREE

• EMBASSY SUITES