Library 2 final fall 2019

Which of the following is NOT a general category of reference questions?

• ready reference

• directional question

• specific research question

• genealogy question

• research question

Which is the way for a library to best fulfill is mission?

• Make everyone who comes into the library feel welcome.

• Provide information to the community,

• reach out to people with information needs.

• All the above

There are usually several places in a community where information of all types is available to everyone.

• True

• False

The public services staff is responsible for making sure that patrons' information needs are met.

• True

• False

Reference work is a single process, answering a patrons' specific question.

• True

• False

Which of the following has the greatest impact on successful reference service?

• model reference techniques

• size of the reference collection

• staff experience

• graduate-level library education

Being at eye level with your patrons is an important component of approach ability.

• True

• False

It is helpful to patrons if reference librarians use library jargon when discussing their information needs.

• True

• False

What might cause patrons to avoid asking a reference librarian for help?

• embarrassment about asking for the information needed

• fear of appearing ignorant.

• confidence in being able to find the information without help.

• all of these choices could be reasons patrons use to avoid asking for help.

If a patron wants to know where to find books on flowers, it is safe to assume he wants information on gardening.

• True

• False