Coaching and Motivating Employees

a practice in which employers work with employees to facilitate higher levels of performance

• Employee Wants

• Knowledge-based Coaching

• Coaching

• Skill Variation

an individual’s willingness to complete a task; a feeling of interest or enthusiasm which makes an individual want to fulfill a duty

• Employee Needs

• Jobs

• Task Significance

• Motivation

relies heavily on facts, processes and experience to direct an individual’s or group’s performance; involves the “coach” giving employees all the knowledge, insight and skills which will help them accomplish their task

• Knowledge-based Coaching

• Autonomy

• Skill Variation

• Task Identification

recognizes the responsibility and the answers to an individual’s performance problems reside in the employee and not outside the employee; involves the employee determining the appropriate process to be completed and then carrying out the process to accomplish the task

• Task Significance

• Motivation

• Facilitative Coaching

• Task Identification

physiological or psychological deficiencies which make certain outcomes seem attractive

• Skill Variation

• Employee Needs

• Motivation

• Employee Wants

the desires an employee has for something; include the cravings an employee has for a particular feeling

• Facilitative Coaching

• Task Identification

• Feedback

• Employee Wants

must be structured to best utilize the strengths and skills of individual employees; must consist of skill variation, task identification, task significance, autonomy and feedback

• Motivation

• Jobs

• Coaching

• Task Significance

the assortment of different activities associated with a particular job; allows the worker to use a number of skills and talents while completing a task

• Employee Needs

• Motivation

• Knowledge-based Coaching

• Skill Variation

the recognition of the job which is completed; involves defining the needs and processes associated with an assignment

• Task Identification

• Skill Variation

• Jobs

• Employee Wants

the degree to which the job affects other individuals or the company; allows the employee to understand the importance of the job they are completing

• Autonomy

• Task Significance

• Feedback

• Facilitative Coaching