JIN Gastrobar Pre-Test

When a customer approaches to you, what do you do first?

• "May I verify your tickets?"

• "Good Morning, how may I help you?”

• "Good Morning/Afternoon/Evening, Welcome to JIN Gastrobar"

• Wait customer to hand over ticket.

Why it’s important to smile in offering a good service?

• To show that you are happy

• Smile provide the impression that we are more than happy to serve

• To earn more tips

• So that we look handsome and pretty

What is AURUM Theatre?

• GSC's Ultra Lux Boutique Cinema, featuring opulent halls with luxury recliners, private cabins, and contemporary dining.

• Getha Lux Suite 1 & 2, Comfort Cabin 1 & 2, and Escape Studio 1, 2, & 3.

• Maitre de, JIN Gastrobar, Ultra Lux Boutique Cinema halls.

• AURUM Pass at RM 150 & RM 120 respectively.

Which of the following are available in AURUM Pass?

i. AURUM De Pasta

ii. The Meal Platter

iii. From The Garden

iv. On The Lighter Side

v. Teriyaki Chicken Chop

• i, ii and Iii

• ii, iii and iv

• iii, iv and v

• i, iii and v

How many types of hall are available in AURUM Theatre?

• Getha Lux Suites, Comfort Cabins and Escape Studios

• Getha Luxury, Business Cabins and Escape Area

• Jin Gastrobar, Maitre de and AURUM Theatre

• Comfort Zone, Relax Cabins and Getha Lux

How many types of drinks can be chosen from AURUM Pass?

• 4 (Coffee, Tea, GINTONICA, Canned drinks)

• 5 (Coffee, Tea, GINTONICA, Canned drinks, Juices)

• 6 (Coffee, Tea, GINTONICA, Regular Cocktails, Canned drinks, Juices)

• 7 (Coffee, Tea, GINTONICA, Canned drinks, Juices, Mocktails, Wine)

What is the brand of coffee that we serve?

• Lasagna

• Lavanza

• Starbucks

• Coffee Bean

What is the brand of tea that JIN Gastrobar serve?

• Tea Bag from Sri Lanka

• Tea Drop from Sri Lanka

• Boh Tea from Cameron Highlands

• Lipton Tea from Sri Lanka

If a customer walks through you, what should you do?

• He/she knows the way, let the customer enjoy on his own

• “Hello, where are you going?”

• “Good afternoon, how may I help you?”

• “Good afternoon, what do you want?”

What we should tell to customer when customers in 2 (male & female couple) is going for Escape Studio halls, request for in-hall dining, ordered Spicy Chicken Wings, Sizzling Prawns, Chocolate Lava Cake, Latte, & My Melbourne?

• Your order will be served shortly. The hall will be upstairs and my colleague will bring you to the hall.

• Escape Studio table is relatively small. You will have a comfortable dining experience in JIN Gastrobar. Would you like to dine before after the movie?

• Sorry Sir / Ms., Escape Studio is small therefore we can’t serve the food in the hall.

• We will serve you with the drinks first in the hall because it’s pretty hard to have meals in Escape Studio.