Unit 4 - Paper A

Which department of a bank processes account opening forms?

• Finance.

• Legal.

• Marketing

• Operations

Which sector of the financial services industry employs claims handlers?

• Accounting.

• Business banking.

• Insurance.

• Retail banking.

In an organisation, which team writes the skills requirements for a job advert?

• Advertising

• Human resources

• Legal

• Public relations

Under Financial Conduct Authority (FCA) rules, which of the following must have a relevant professional qualification before they can do the job?

• Bank cashier

• Financial adviser

• HR manager

• Insurance administrator

Mentors who help school leavers starting a new job to develop their skills are usually:

• experienced members of staff.

• HR directors

• other new employees

• their line manager

What is the minimum age that someone can become an apprentice?

• 15

• 16

• 17

• 18

Which of the following people is most likely to become an intern?

• A GCSE student

• A school leaver

• An experienced employee

• An undergraduate.

Which of the following people is most unlikely to be offered a job in financial services? Someone who has:

• come to live in the UK from Europe

• failed their degree

• no programming skills

• recently been convicted of a crime

Which of the following is the best place to find out what it is like to be an employee of an organisation? The employer's:

• advertising

• press releases

• product brochures

• social media sites

Which of the following is a website dedicated to financial careers?

• Money Advice Service

• My Financial Career

• National Careers Service

• Prospects