Basic communication skills

Which of these is a communication skills?

• Saying same thing over and over

• Saying why you believe something

• Saying what people want to hear.

What body language shows you are listening?

• Turning away from the speaker

• Nodding and making eye contact

• Looking out of the window

Which is the positive body language to use when speaking?

• Fold your arms or cross your legs

• Stand behind a lectern and keep your body hidden

• keep arms open and use open gestures

• Dont make eye contact

You are giving someone verbal feedback about some work they have completed that isnt up to standard:what should you do

• Point out everything that they did wrong

• Base your feedback on what you have heard from others

• Criticise them for their poor work

• Suggest where improvement can be made and agree on a plan

You diagree with someone has said:how should you react?

• Stick with your one sided view on the situation

• Get emotionally involved and have a heated discussion

• Ask question to learn more about their opinion

• Be unreasonable and refuse to listen

Which of these is the best way to ask a question?

• Only offer a yes/no response

• ask something that you wouldnt want to answer yourself

• Use leading words to suggest the response you require

• Use open questions that encourage a full response

Which of the following will not help you to be more persuasive?

• Talk about your own interest and goals

• Mirror body languange and tone

• Use words that the other person agrees with

• Make your aims appear to put the other person at an advantage

What is the correct process of communication?

• receiver>feedback>channel>sender

• sender>channel>feedback>receiver

• sender>channel>receiver>feedback

• sender>feedback>channel>receiver

How to overcome the nervousness?

• Avoid making eye contact with the audiences

• Crying in front of the audiences

• Thinking about how audience look on you

• Visualize in a positive way

Which one is the example of physiological noise?

• internet connection problem

• cultural differences

• deaf

• over-complicated terms