Test #5 Empathy, Professionalism and EQ

The ability to understand a patient's feelings, understand the situation from the patient's POV and communicate your understanding back to the patient is what?

• Empathy

• Sympathy

• Professionalism

Of the following, which are reasons why it's important to show empathy to your patients? (multiple answers)

• Patients can be vulnerable

• Patients are in crisis

• Patients are away from home

• Patients are looking for new friends

• Patients want you to feel sorry for them

Having pity and feeling sorry for someone is also known as:

• Sympathy

• Empathy

• Compassion

• Integrity

The following are all barriers to empathy EXCEPT:

• You feel like you don't have time

• You're too uncomfortable

• Poor communication

• You're taught compassion and empathy during medical training

The healthcare providers you work with are your customers.

• True

• False

What best acts as a code of conduct for a healthcare worker?

• Vision Statement

• Mission Statement

• Professional Code of Ethics

• Job description

Which of the following would be an example of a conflict on interest?

• Researching the most cost effective, quality supply company and selecting the best option.

• Taking home rolls of toilet paper from your medical office so you don't have to buy it yourself

• Purchasing medical supplies for your organization from your family member who owns a medical supply company

An organizational chart defines the mission and vision of a HC organization.

• True

• False

It's okay to say bad things about my job and the company I work for, as it won't have any impact on the company itself.

• True

• False

Which of the following are effective when making decision in a professional setting?

• Quick judgement

• Fact finding

• taking turns doing it your way and another person's