BM100 Chapter 1

Which of the following are considered traditional

Communications Skills? Choose all that apply.

• Reading

• Writing

• Listening

• Nonverbal

• Speaking

What are the new requirements for communication skills?

• Media Savvy

• Good judgment online/Maintaining a positive presence online

• Protect employer's reputation

• All of the above

Communication Skills be learned. True or False?

• True. Communications

• False. You are born with the ability to communicate.

What is Osborn-Parnes?

• A rockband from the 1970's.

• A Creative Problem Solving Process

• A law firm

• A type of foo.

What is the 1st step of the Osborn-Parnes Creative Problem-Solving Process?

• Generate Ideas

• Implement Solutions

• Explore the Challenge

“To succeed in today’s workplace, young people need more than basic reading and math skills. They need substantial content knowledge and information technology skills; advanced thinking skills, flexibility to adapt to change; and interpersonal skills to succeed in multi-cultural, cross-functional teams.”

• True

• False

What is meant by Anytime, Anywhere: 24/7/365?

• Flat Core

• employees stay connected to share information when needed

• Slavery. That's what is meant by it.

Which of the following is not a part of thinking creatively and critically?

• Having opinions backed up by reasons and evidence

• Anticipating and solving problems

• Making decisions and communicating them effectively

• Waiting for the supervisor to give the solution

The degree to which people are engaged online and ready to connect with others

Media with high social presence convey warmth and are personal.

• Social presence

• Media Richness

• Media Savvy

Tech-savvy companies are embracing digital tools to do which of the following?

• Connect with customers

• Invite feedback

• Improve their products and services

• All of the above