M&H 1 - New

Choose all that apply. Which countries are charged $2.50 PPU per minute?

• Guatemala

• Cuba

• Turkey

• Venezuela

• Check via TELUS.com

Client would like access to his/her personal account information. Who would handle this request?

• it's not ghost-busters

• Help Desk

• Privacy Request Centre

• PAC

Choose all that apply. Which tabs are included in the Portal One Stop Tool in Smart Desktop?

• TELUS.com options

• Portal Users

• User Identity

• Attach/Detach

• Role Management

What is a small removable card that contains a subscribers personal information, account information, cell phone number ?

• IMEI

• Media Card

• SIM Card

A customer has a voice plan and would like to add data. What option do they have?

• add a data top-up

• they cannot add data to a voice plan

• add data lite flex 15+

• add your choice data add on

• No we haven't covered it - check One Source - quick links Consumer Plans

In Onesource, what is step 4 when requesting a language interpreter?

• Inform the customer it may take up to 72 hours to get a call back.

• Click on Continue to submit the form.

• Visit go/askRPO

• Fill out the form's fields as required.

Choose all that apply. In Smart Desktop what can you view in the Subscribers field?

• Customer Service Agreement (CSA)

• Numbers affiliated with the account.

• Client segment.

• lost/stolen/found button

• Yes there are two - check the one that is plural

Choose all that apply. The customer verifies the pin on the account, what changes can they make on the account?

• Discuss account balance.

• Suspend/restore from lost/stolen.

• Rate plan change

• Number change

Choose all that apply - in which scenario can a customer do a number change via self-serve?

• Customer with a Quebec customer wants to change to a BC number.

• AB customer renewed 10 days ago and wants to change to another AB number.

• British Columbia customer wants to change to an Alberta number

• On January 1st the customer did a number change, it is now April 30th and they want to do another number change to another city in their same province.

Choose all that apply: a customer is in Peru using Easy Roam - what calls are covered?

• Calls within Peru

• Calls to Brazil

• Calls to US

• Calls to Canada