BPM PART 1

Real time BPM can achieve all of the following except:

• Sense and respond to demand

• Provide self-service that delights, while cutting costs

• Automate the primary activities of the firm

• Execute on innovation with great speed and agility

• Ensure that every manual process in the organisation is automated

Which of the following is not classified as a generic activity undertaken by a

process manager:

• Planning work

• Formulating strategy

• Organizing work

• Communicating

Which of the following is not an example of globalization:

• Increased competition

• Outsourcing manufacturing to other countries

• Moving distribution to other countries

• Partnering with national suppliers

who perform routine, structured activities, typically in a repeated manner are

called:

• Knowledge workers

• Task workers

• Information workers

• Project workers

In BPM, Harmon consistently refers to and recommends a __________ view of

management:

• Silo

• Process

• Functional

• Hierarchical

• Transparent

In the BPM discipline a ___________ __________ details how a company will

create value for its customers. It defines the processes of the organisation

• Business architecture

• Business process

• Change program

• Business plan

The term given to someone who has a vested interest in the process that we are trying to change is known as a:

• Manager

• Chief Executive Officer

• Stakeholder

• Process Engineer

• Project Engineer

________ ________ include outbound logistics, inbound logistics, marketing, and sales and service:

• Primary Processes

• Support Processes

• Competitive Processes

• Business Processes

• Process Architecture

BPM is about:

• Aligning business processes to organisational strategy

• Maintaining a process view of the organisation rather than a functional view

• Establishing and maintaining an environment of continuous learning and

  development

• Communicating effectively

Data which are typically general in nature, such as who did what, when and where

is referred to as:

• Organizational Data

• Transactional Data

• Master Data

• Process Data

• Enterprise Data