CSA Review - Case Data Modeling & Business Policy Automation

FoodBazaar.com allows customers to order food online. The first stage of the application allows the user to select the food items to be ordered, the second stage is for payment. On successful payment, the order will be routed to the delivery team, where anyone from the delivery team can deliver the order.

• Current user

• Specific user

• Work queue

• User

RechargeNow.com provides recharge talk-time offers. For the users who pay the recharge amount using the recharge-now Wallet card, attractive discounts are provided. The discount amount should be credited to the user’s Wallet account within 2 days. In case of any exception, the discount amount must be credited within 3 days.

Based on the above scenario, identify the goal and deadline values.

• • Goal 2 days
  • Deadline 3 days
• • Goal 3 days
  • Deadline 2 days
• • Goal 2 days
  • Deadline 1 day
• • Goal 1 day
  • Deadline 2 days

The Carpooling application is the sharing of rides so that more than one person can travel in the same car ride. Drivers and passengers can search and opt for required rides and then share their details.

In this application, once the drivers or passengers have agreed upon a ride, they can also choose to cancel the ride at any point of time.

In the above scenario, which will be the best possible option to cancel the ride?

• Cancellation stage will be the part of the primary or happy path of the case life cycle

• Add cancellation stage as an alternate stage

• Add cancellation as an optional process

• Configure the cancellation stage as a resolution stage

FeelAtHome allows users to plan for accommodations in different places across the country. The customer enters his details and on successful submission, an operator will check the availability of rooms. He clicks YES if the rooms are available, NO if the rooms are not available. If the rooms are available, the case will continue to the next stage to block the rooms. If NO, the case should automatically go to an alternative state where the customer can change the type of the room or number of rooms required or can change the dates.

In the above scenario, how would you configure the case so that when the operator clicks on NO, the control must go to an alternate stage?

• Use Change Stage process step to automatically transition the case flow to a specified stage.

• Use Optional process to automatically transition the case flow to a specified stage.

• Use Local action process to automatically transition the case flow to a specified stage.

• We can't set the case flow automatically to a specific stage.

FreeTicket.com allows the users to book movie tickets. To book a ticket, the users need to progress through different stages.

The developer wants to add an option, where the users can add their Credit/Debit card details whenever they want as they work on the case.

Identify the best possible way to fulfill the above requirement.

• Use Change Stage process step to automatically transition the case to a specified stage.

• Add a new stage to add the Credit / Debit card details in the primary/happy path

• Add a new stage to add the Credit / Debit card details in the alternate stages and let the user invoke the stage.

• Add an optional action which displays a screen to add Credit / Debit card details.

EazyBuild develops products for its customers. For one of their customers, it has released a software product of a specific version “01-02-01”. In that release they found that one of the fields is labeled incorrectly.

What could be the version number, after fixing the bug?

• 01-02-01

• 02-02-01

• 01-02-02

• 02-02-02

Each application consists of a sequence of rulesets, called a __________.

• Rules

• Ruleset

• Ruleset Version

• Ruleset Stack

When you create a rule, the new record form prompts you to provide four pieces of information:

• Rule type
• Identifier
• Class
• Ruleset

Map the given explanation with the appropriate piece of information: The container for the rule

• Rule type

• Identifier

• Class

• Ruleset

When you create a rule, the new record form prompts you to provide four pieces of information:

Rule type Identifier Class Ruleset

Map the given explanation with the appropriate piece of information: Identifies the scope of the rule

• Rule type

• Identifier

• Class

• Ruleset

A case type known as Candidate is created for the application SalesApp. This application is developed for the organization named MyOrg.

Identify the class name for the Candidate case type, that is created by default.

• MyOrg-Candidate

• SalesApp-Candidate

• MyOrg-SalesApp-Candidate

• Candidate-SalesApp-MyOrg