Clinical Governance - Safety and Quality

Clinical governance is doing the right thing, at the right time, by the right person—the application of the best evidence to a patient's problem

• True

• False

Which of these institutions are involved with leading and improving the quality of health care through continual review of performance, assessment and accreditation, with a specific focus on safety, quality, and performance?

• Australian Commission on Safety and Quality in Health Care

• Gold Coast Health (GCH)

• Department of Health (DOH)

• All of the above

How many National Safety and Quality Health Service (NSQHS) Standards are there?

• 10

• 15

• 8

• 7

What is one of the many reasons for Continuous Quality Improvement (CQI)?

• High staff turnover

• To save money

• To meet changing patient needs

• A change in national heath care policy

When something goes wrong i.e. patient is harmed, the role of clinical governance is to attribute blame

• True

• False

What is one role of a patient safety officer (PSO)?

• Review all clinical incidents

• Facilitate review of clinical incidents that have potentially

  caused death or permanent harm

• Manage the RiskMan system

• Analyse how many patients refuse medication

The major difference between "quality assurance" activities (e.g., keeping track of the total number of different procedures conducted rates of adverse outcomes) and "quality improvement" is:

• People and competency

• Analysis of data

• Systems and processes

• Performance measures

Which of the following concerns would be best solved working with the Quality Improvement Lead and/or Quality Coordinator?

• A computer systems issue with linking the clinical database to the Incident Management (RiskMan) system

• A discipline issue with a problem employee

• An individual patient complaint regarding lengthy wait time

• Clinical variance observed in MET Call Rates over the last 6 months

Continuous Quality Improvement (CQI) is a philosophy that assumes:

• Most problems with service delivery result from process difficulties, not individuals

• Frequent inspection is necessary to improve quality

• Employees generally try to avoid work

• Top management leads all quality improvement activities

Which of the following is not a national safety and quality health care service standard

• Falls

• Pressure Injury

• End-of-Life

• Nutrition

• All of the above