Agent Portal - Auto Review

Which of the below information is CRUCIAL to obtain from the caller?

• The color of their vehicle

• What the weather was like

• Where they were driving from, for example: mall, school, work, etc

• Best Daytime Phone Number

After verifying the policy number, insured name, insured address, what is your next step?

• Check for duplicate claims

• Verify the primary contact

• Add the loss location

• Provide the claim number

Which of the below information can you provide out to the caller?

• Insured mailing address that is already populated

• Insured name and the listed driver names

• Insured phone number and email that is already populated

• Claim number

Which of the following losses would be considered collision with a fixed object?

• Insured hits a deer

• Insured swerves to miss a pothole and strikes a guardrail

• Insured runs over a dead deer in the road

• There was hail in the area and insured vehicle sustained hail damage

Insured was rear ended by claimant vehicle, then pushed into another vehicle what is the Loss Cause?

• Collision - Fixed Object/Parked Vehicle(s)

• Collision - 2 or 3 vehicles(not parked)

• Collision - Insured rear ended claimant

• Collision - Claimant rear ended insured

When filing a claim and you see a ZZ draft, what do you do?

• Ask person to call back at a later time

• Click on the ZZ draft claim

• Jabber Seniors and wait for instructions

• File a new claim

Once you are done filing the claim with the insured and the insured vehicle is not drivable what do you do?

• Jabber a Senior

• Read the drivable script

• Read the non-drivable script and fill out Rental Request on Sharepoint

• Advise the caller that they have rental coverage

Insured called to file a claim that they were rear ended by a person who has Geico, what do you do?

• File the claim and advise of an Erie Representative reaching out within 24 business hours

• Advise them to call Geico and file a claim with them

• Advise them to file with their Agent

• Send an Agent email

If caller who is the claimant states that the insured rear ended them, which loss cause do you select?

• My vehicle was in an accident: Another moving car(s): I was rear ended

• My vehicle was in an accident: Another moving car(s): I rear ended someone

• My vehicle was in an accident: A parked car or fixed object

• Something else happened

Enterprise is calling stating the insured was in an accident while driving the Enterprise vehicle and what happened during the accident was unknown, what would you do?

• I would not file because Enterprise owned the vehicle

• File the claim and select: My vehicle was in an accident: Another moving car(s)

• File the claim and select: My vehicle was in an accident: A parked car or fixed object

• File the claim and select: Something else happened to my vehicle