Mostly Office Management Unit Test

What does DVM stand for?

• Doctorate of Veterinary Medicine

• Doctorate of Violin Music

• Degree in Veterinary Medicine

• Degree in Veterinary Studies

A client calls and requests a prescription refill. Who will most likely assist the client?

• The veterinary technician

• The veterinarian

• The veterinary assistant

• The kennel attendant

Which veterinary staff member can perform dental cleanings?

• Receptionist

• Veterinary assistant

• Veterinary technician

• Veterinarian

A veterinary receptionist is responsible for which of the following?

• Answering phones, scheduling appointments, collecting payments and greeting clients

• Answering phones, scheduling appointments, greeting clients and restraining animals

• Scheduling appointments, greeting clients, collecting payment and cleaning kennels

• Answering phones, greeting clients, cleaning kennels, observing patients after surgery

When a client calls with pet illness questions, what should a receptionist do?

• Diagnose the illness over the phone

• Suggest over the counter medication to treat the symptoms

• Schedule an appointment with the veterinarian

• Tell the client to wait it out and call back tomorrow if the illness doesn’t get better

When scheduling an appointment, what answer best describes the information that should be obtained by the receptionist?

• The pet name, phone number, address and insurance information

• The client’s name, phone number and reason for the visit

• The client’s name, pet’s name, reason for visit and a credit card for payment

• The client’s name, pet’s name, phone number and reason for visit

Which of the following is a receptionist’s responsibility?

• Scheduling appointments, answering phones, and collecting payments

• Bringing the pet and client into an examining room

• Performing the initial physical exam

• Prescribing medications

When boarding a dog, the receptionist should be sure to gather information regarding what?

• Current vaccinations

• Health insurance paperwork

• Whether worming medications are current

Sick patients should be scheduled within what time period?

• The same day

• Within less than 24 hours

• Within 48 hours

• Within a week

What type of appointment is more predictable and most likely to stay on time?

• Euthanasia

• Preventative

• Urgent

• Sick