TELEPHONE HANDLING
Authored by Dewi Ernawati
English
11th Grade
Used 231+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Randy: Good moorning. Laluna Hotel, ....?
Tracy: Can I speak to Mr. Nielson, Please?
Randy: Yes. Wait a moment.
May I help you
Help me please
Can you help me
Can I take a message
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Maura: Is Denny in?
Diara: .... . Can I take a message?
Maura: No, I'll call him back.
Yes, hold a moment, please.
I'm afraid he's out at this time
May I leave a message
yes, He is in the class
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
"This is Peter speaking. Can I speak to Queenzy, please."
"...."
I'm sorry, he was out of house at that time.
Sure. Wait a minute. I'll take your message
Certainly, hold on a minute, I'll put you through.
Our manager is busy right now. He will have a meeting in a half hour
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What can we infer from the conversation?
"Is Mr. Teddy in?"
"In an hour you say?"
"at ten this morning. Oh dear."
"No thank you. I'll call again."
The secretary wants to receive a message from the caller
Mr Teddy is calling someone
Mr Teddy will come in two hours
Mr. Tedy is not in his office
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
My boss says, "Please call me back after 7!"
It means....
the boss says to call him back after 7
the boss said that he called after 7
The boss says not to call him after 7
The boss says if he calls me after 7
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Mr. Jack asked, "Don't come to room 1!"
What does Mr Jack say?
He said us to come to room 1
He asked us not to come to room 1
Mr Jack said us that he comes to room 1
Mr Jack said that he doesn't come to room 7
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Hughes: "Are you interested in reading riddle stories?"
Me: "Yes? I can't hear your voice. It's noisy here."
Harvey: Hughes asks you ....
to read riddle stories
not to read riddle stories
if you are interested in reading riddle stories.
whether she was interested in reading riddle stories
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