Which of the following is an example of a social enterprise?

• Advertising agency
• Computer manufacturer
• Restaurant training young offenders
• Caravan site

Which of the following is not an advantage of buying a franchise?

• Make more profit
• Access to a successful business idea
• Lower costs
• Have total control of a business

Which of the following is a benefit of writing a business plan?

• It takes time
• You use a word processor
• You choose what you want to do
• You identify risks

What benefit does limited liability give an entrepreneur?

• More sales
• Access to greater market information
• Reduced number of competitors
• Protection of personal assets

'Smart' Targets are...

• Specific, Measurable, Attainable, Realistic, Time Bound

• Sensible, Mature, Achievable, Relevant, True

• Specific, Managed, Accurate, Realistic, Technological

• Single, Managed, Appropriate, Relevant, Time Bound

An entrepreneur is the person who is willing to take the risk to see whether or not his or her idea will work.

• True

• False

Sole traders belong to the...

• Third sector

• Private sector

• Public sector

What is the definition of Customer Service

• the assistance and advice provided by a company to those people who buy or use its products or services.
• Offering a service, well and politely. 
• Doing a hair or beauty service without having a disagreement with your client.
• Doing a great job.

Which of the following are benefits of good customer service? (pick 2)

• Keeping loyal customers

• Poor competitive edge

• Higher staff turnover

• Attracting new customers

How can a business ensure they provide good customer care? (pick 2)

• Charge customers for calling them

• Respond to emails promptly

• Provide regular customer care training for employees

• Ensure they do not refund their item