Chapter 7

You have been contracted to write an article about social networks for a magazine. You have finished writing the article and are ready to send your draft to the magazine editor. Which is the most appropriate way to do this?

• Text message
• Twitter tweet
• E-mail
• Facebook post

Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?

• She should not respond to the customer because he has communicated inappropriately.
• She should send a brief text message to the customer requesting that he send his complaints via e-mail, so that further inappropriate communication will be well documented.
• She should send text messages to the customer during the meeting to placate him, and if he continues to be verbally abusive, it is acceptable for her to respond in the same abusive tone.
• She should skip the meeting and call the customer immediately to resolve the problem with him.

You have just finished a very important sales meeting with a potential customer, and you need to update your supervisor at the corporate office, which is located in another country. You are debating whether to text or e-mail your supervisor about the meeting details. Which of the following would be the best practice for communicating with your supervisor?

• Post the details of the meeting on your favorite social media platform, where your supervisor is one of your followers.
• Send a brief text message to say the meeting has finished, because you know that your supervisor does not read e-mail.
• Send a brief text message update now, and then send the meeting details in an e-mail message later.
• Send several text messages in order to convey all the details of the meeting most quickly.

Which protocol was developed as an extension of SMTP that allows users to exchange various types of data files over the Internet?

• Internet Message Access Protocol (IMAP)
• Pretty Good Privacy (PGP)
• Post Office Protocol (POP)
• Multipurpose Internet Mail Extensions (MIME)

Lisa is configuring an e-mail client to connect to her e-mail account. Which of the following is required to set up the e-mail account?

• An FTP server address
• A DNS server address
• An HTTP address
• A POP3 address

Todd replaced his mobile phone with an upgraded unit, and now must reconfigure many of the services. The instructions say that he can enter his e-mail address and the unit will configure the e-mail client for him. Todd has tried this several times, but it does not work. He calls the vendor's help desk. The technician says that because Todd is trying to sync his e-mail account with an enterprise mail server, he will need to configure the e-mail client manually. What information does Todd need to configure the e-mail client?

• E-mail address, SMTP, POP3, user name and password
• Company URL, e-mail address, SMTP, POP3 and IMAP
• Company IP address, DNS, e-mail address, SMTP and IMAP
• E-mail address, POP3, IMAP, user name and password

Marja works for a small but growing company. She has been assigned to make several international sales trips to visit prospective customers. The company does not have an enterprise mail server with Web mail access. Her IT department is looking for a solution so that Marja can check her e-mail as she travels. Which of the following should the company choose for the most effective, economical and efficient solution?

• Configure a free Web-based e-mail account that Marja can access anywhere, and forward her e-mail to that account while she travels.
• Configure an auto-response message on Marja's e-mail account notifying senders that Marja will be out of the country and will respond to their messages when she returns.
• Assign an assistant to check Marja's e-mail, discuss the messages with her over the phone, and then reply as needed.
• Have Marja forward her e-mail to the customer she will be visiting, who can then provide her access to her messages while she is in their office.

What does it mean to configure an e-mail client?

• You must identify yourself and provide the name of your ISP.
• You must provide the name of your ISP and the mail servers used by your ISP.
• You must provide the user name given by the ISP, and provide the names of the mail servers used by your ISP.
• You must identify your operating system and the protocol used, and provide the names of the mail servers used by your ISP.

If you have set up Web-based e-mail, you can:

• download file attachments, even in the absence of MIME.
• send e-mail messages only if you attach digital certificates to them.
• log on and check your e-mail from any computer that has Internet access.
• log on and check your e-mail only if you have purchased Internet service from an ISP.

Which choice best describes the purpose of the Bcc e-mail message component?

• The Bcc field contains the e-mail address(es) of primary message recipient(s).
• The Bcc field contains the e-mail address(es) of additional recipient(s) to whom you want to send a copy of the message.
• The Bcc field contains a brief description of the message content.
• The Bcc field contains e-mail address(es) of additional message recipient(s) that do not appear in the message header and are not visible to other recipients.