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TMOBILE

Authored by asffaa adadad

Education

1st - 5th Grade

Used 36+ times

TMOBILE
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer is on Jamaica wants to know the service there which DOC will you check

Simple Global

Stateside International

International Data Pass

Global Plus

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer called in wants to lower down the bill because she is too old to have high bill. She is 56 age next month. What offer will you provide to replace her Magenta for 2 lines

Magenta Plus

Magenta 55

Magenta Millitary

Tmobile Essential

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer wants to cancel a line. Which tool you are going to use.

Atlas

Samson

Quikview

Grand Central

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer called in having software issue and wants replacement. What process will you provide to the customer

Warranty

Add a line

Insurance

Upgrade

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer wants to Port in a number. What info you need to get to the customer

account + pin of her mobile account

account + pin of previous carrier

IMEI of her device

phone number + acount + pin of her previous carrier

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

customer wants to call her friend in Korea. What DOC will you check

Simple Global

Stateside International

Global Plus

Data Pass

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is customer can upgrade using online?

Yes

No

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