TMOBILE

Customer is on Jamaica wants to know the service there which DOC will you check

• Simple Global

• Stateside International

• International Data Pass

• Global Plus

Customer called in wants to lower down the bill because she is too old to have high bill. She is 56 age next month. What offer will you provide to replace her Magenta for 2 lines

• Magenta Plus

• Magenta 55

• Magenta Millitary

• Tmobile Essential

Customer wants to cancel a line. Which tool you are going to use.

• Atlas

• Samson

• Quikview

• Grand Central

Customer called in having software issue and wants replacement. What process will you provide to the customer

• Warranty

• Add a line

• Insurance

• Upgrade

Customer wants to Port in a number. What info you need to get to the customer

• account + pin of her mobile account

• account + pin of previous carrier

• IMEI of her device

• phone number + acount + pin of her previous carrier

customer wants to call her friend in Korea. What DOC will you check

• Simple Global

• Stateside International

• Global Plus

• Data Pass

Is customer can upgrade using online?

• Yes

• No

Customer called in asking to access the account. Customer is unauthorized. What will you do

• send OTP

• get the Passcode

• advise to talk with the BRP

• dont assist the customer

Customers device is stolen. Will you file a warranty exchange?

• Yes

• No

Is customer can suspend a line tru app?

• Yes

• No