
Sales
10th - 12th Grade
Used 2+ times

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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Any form of direct contact between a salesperson and a customer is
Telemarketing
Personal Selling
Marketing
Advertising
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Matching the characteristics of a product to a customer’s needs and wants is a concept called _______________.
Consultative Selling
Personal Selling
Feature Benefit Selling
Telemarketing
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A feeling experienced by a customer through association with a product is called __________.
Customer Benefit
Rational Motive
Emotional Motive
Customer Decision
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Nolan is looking to book a vacation after graduation. He has done this type of buying before, but not often. What type of buying decision is he using?
Extensive
Limited
Routine
None
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To avoid overwhelming the customer, show
no more than 5 products
no more than 2 products
no more than 3 products
no more than 1 product
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Words that the average customer can understand is known as ________________.
layman's terms
parameters
feature communication
presentation communication
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Concerns, doubts, or other honest reasons a customer has for not making a purchase is called _______________.
reasons
excuses
omissions
objections
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