Selling Process, Types of Media, Promotion

Selling Process, Types of Media, Promotion

11th - 12th Grade

21 Qs

quiz-placeholder

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Selling Process, Types of Media, Promotion

Selling Process, Types of Media, Promotion

Assessment

Quiz

Life Skills

11th - 12th Grade

Medium

Created by

LEIGH ANN DAWSON

Used 1+ times

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21 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Ways to put the customer at ease:

Be courteous & respectful

Establish good eye contact

Be enthusiastic

All of these

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the service approach, the salesperson asks the customer if he/she needs assistance.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The greeting approach starts with the merchandise not conversation.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Observing, listening and questioning are ways to determine customer needs.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When listening to the customer, it is a good idea to interrupt to make your point about the product/service.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When questioning, you will find out more using who, what, where, why questions.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Don't ask open-ended questions when speaking with the customer.

True

False

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