Ch. 9 Communication

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

An example of active listening is:

• Listening close and taking good notes
• Skimming the outline carefully
• Moving around while others speak
• Focusing on main ideas being communicated and responding with full attention

When you are writing for work or school, you should always:

• Write as quickly as possible
• Proofread your work 
• Depend on Spell Checker to correct all errors
• Write as briefly as possible

The most commonly used form of business communication is: 

• Business Letter
• Personal Business Letter
• Memo
• E-mail

Good communication skills can help you be considered as a valuable employee who contributes to the company's image.

• True
• False

You should attempt to control every conversation, make sure you are talking 75% of the time. 

• True
• False

Which is a proper professional handshake

• 
• 
• 
• 

Which of the following is a disadvantage for emails?

• Limited number of recipients

• Difficult for the receiver to determine the tone of the email

• Speed

• Lack of possible detail

One of the advantages of verbal communication is that:

• there will be a permanent record of the meeting
• there is an opportunity for immediate feedback.
• it makes sure that everyone has fully understood the message

One of the advantages of written communication is that:

• there is always feedback
• it allows the message sender to check it has been understood
• the permanent record allows it to be looked atand checked
• letters are always a quick method of sending a message.