Appointment and Reservation Call

Ira : Hello, can I speak to Boni?

Boni: It's Boni speaking

Ira : Hi, Bon. I heard that you can cut hair

Boni: Yes. Do you want me to cut your hair?

Ira : Yes

Boni: When do you want to come in? I'm busy on Sunday

Ira : What about Saturday afternoon?

Boni: Yes, is it 4 o'clock okay?

Ira : Yes, that's fine. Thanks

Boni: Okay, see you on Saturday

Ira calls Boni to...

• make an appoinment

• book a table

• arrange a meeting

• reserve a table

• book a ticket

Ira : Hello, can I speak to Boni?

Boni: It's Boni speaking

Ira : Hi, Bon. I heard that you can cut hair

Boni: Yes. Do you want me to cut your hair?

Ira : Yes

Boni: When do you want to come in? I'm busy on Sunday

Ira : What about Saturday afternoon?

Boni: Yes, is it 4 o'clock okay?

Ira : Yes, that's fine. Thanks

Boni: Okay, see you on Saturday

Why does Ira want to meet Boni?

• to help her homework

• to accompany her to the barbershop

• to go to the barbershop together

• to talk about their assignment

• to have Boni cut her hair

Ira : Hello, can I speak to Boni?

Boni: It's Boni speaking

Ira : Hi, Bon. I heard that you can cut hair

Boni: Yes. Do you want me to cut your hair?

Ira : Yes

Boni: When do you want to come in? I'm busy on Sunday

Ira : What about Saturday afternoon?

Boni: Yes, is it 4 o'clock okay?

Ira : Yes, that's fine. Thanks

Boni: Okay, see you on Saturday

When will they agree to meet?

• Saturday at 4 a.m

• Saturday at 4 p.m

• Sunday at 4 a.m

• Sunday at 4 p. m

• Sunday at 3 o'clock

A person which is in charge to bring guests' suitcase and show the guests' room is called.........

• Receptionist

• Waiter

• Lobby

• Bellboy

• Roomboy

Receptionist is.......

• A person who is in charge of serving the guests in restaurant

• The person who shows the guests' room

• The person who brings the guests' bag and suitcase

• The person who is in the front office and serves the guest in the lobby

• The person who helps the guests to clean the room

Receptionist: Jepun Bali Hotel. Sean speaking.___________4

Caller : Hello, _________5______ for next week

What does the receptionist should answer to the caller?

• How are you?

• What's wrong?

• How can I help you?

• May I have the menu?

• Can you help me , Sir?

Receptionist: Jepun Bali Hotel. Sean speaking.___________4

Caller : Hello, _________5______ for next week

What does the Caller say to answer the receptionist's question?

• I'd like to book a ticket

• I'd like to make a reservation

• I'd like to book a table

• I'd like to make an appointment

• I'd like to buy some table

Receptionist: What date are you looking for?

Caller : On April 22 and 23

Receptionist: There are only a few vacancies left

Caller : ___________6____________

Receptionist: We have one for you, Sir

Caller : Does the room have a air conditioning?

Receptionist: Yes, Sir

Caller : Great. I'll take it

What does the caller should say to answer the receptionist's question?

• I'm so sorry to keep waiting

• I will check the reservation

• I just need a single room

• I want to book a room

• I need a flight ticket now

Receptionist: We have one for you, Sir

Caller : Does the room have a air conditioning?

Receptionist: Yes, Sir

Caller : Great. I'll take it

Receptionist: Alright, Sir___________7_____________

Caller : Sure. I'm Jay Smith

Receptionist: Well, Mr. Jay. Your room number is 453. It is on the fourth floor. It has air conditioning. Well, is there anything else, Sir?

Caller : No, thank you

Receptionist: You're welcome, Sir. We are looking forward for your coming on the 22nd

• May I know you?

• Can I help you?

• How do you spell your name?

• Where do you live?

• May I know your name?

When you want to go to a place by plane, where should you go?

• Airport

• Bus station

• Train station

• Harbour

• Hotel