T-Mobile Network Outage

In some cases, changes to the tower tilt and power level will not result to changes in service after modernization is completed.

• False

• True

These are regulated by the federal government, and we're required to report certain outages.

• Network Modernization

• 911 issues

• System Maintenance

• 5G Network Issues

This tool provides everything you need to check such as; where modernization is happening, Dates and times when work is active at a location and if the work impacts customers' service.

• Grand Central

• Atlas

• C2

• Samson

In order for the customers to use our 5G technology, they need to upgrade to a compatible device.

• Yuppp

• Naaah

During network outages, these are the most important things we need to tell to our customers.

• Tell customers our engineers are aware of the outage and working to resolve it.

• Share that we are having a nationwide outage, even if it is labeled as a "Global Outage." because it is important.

• Listen to everything the customer has to say about the outage.

• Respond personally to the trouble.

This is the first-ever Nationwide 5G network providing more 5G in more places with consistent speeds.

• 5G on 600 MHz

• 5G millimeter wave (mmWave)

• 5G network modernization

• 5G tower

Customers must have both N600 and mid-band LTE in their coverage area to get 5G.

• Yuppp

• Naaah

This is the best option we give to our customers for calls and messages while in range of Wi-Fi during network outages.

• Wi-Fi Calling

• Use of other local sim

• Device upgrade

• Restart device

We cover __% of Americans with 5G and we will continue to expand our 5G footprint and enhance our 5G capabilities over time.

• 70%

• 50%

• 60%

• 65%

We should firmly quote dates to our customers as to when the network outage will be fixed since this is important for them.

• In rare cases

• Yuppp

• Naahh

• Maybe