T-Mobile Network Outage

T-Mobile Network Outage

1st Grade - Professional Development

10 Qs

quiz-placeholder

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T-Mobile Network Outage

T-Mobile Network Outage

Assessment

Quiz

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1st Grade - Professional Development

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In some cases, changes to the tower tilt and power level will not result to changes in service after modernization is completed.

False

True

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

These are regulated by the federal government, and we're required to report certain outages.

Network Modernization

911 issues

System Maintenance

5G Network Issues

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This tool provides everything you need to check such as; where modernization is happening, Dates and times when work is active at a location and if the work impacts customers' service.

Grand Central

Atlas

C2

Samson

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In order for the customers to use our 5G technology, they need to upgrade to a compatible device.

Yuppp

Naaah

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

During network outages, these are the most important things we need to tell to our customers.

Tell customers our engineers are aware of the outage and working to resolve it.

Share that we are having a nationwide outage, even if it is labeled as a "Global Outage." because it is important.

Listen to everything the customer has to say about the outage.

Respond personally to the trouble.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is the first-ever Nationwide 5G network providing more 5G in more places with consistent speeds.

5G on 600 MHz

5G millimeter wave (mmWave)

5G network modernization

5G tower

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers must have both N600 and mid-band LTE in their coverage area to get 5G.

Yuppp

Naaah

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