
Service excellence
Authored by Puja Noviyanti
Other
1st Grade
Used 1+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Service excellence adalah?
Pelayanan terbaik
Pelayanan prima
Pelayanan yang memenuhi harapan dan kebutuhan pelanggan
Semua benar
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sebutkan tujuan service excellence, kecuali?
Kepuasan pelanggan terpenuhi
Meningkatkan jumlah keluhan
Meningkatkan kepercayaan pelanggan
Meningkatkan provit perusahaan
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sebutkan nilai dasar mitra keluarga yang dapat dilakukan untuk memberikan pelayanan yang memuaskan, kecuali?
Caring, Respect, Informatif
Caring, Respect, Innovatif
Caring, Respect, Excellence
Respect, Excellence, Teamwork
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Mana yang termasuk dalam sikap innovative?
Mencari ide baru
Mencari konsep baru
Mencari metode baru
Semua benar
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Bekerja dengan sikap menghormati, menghargai harkat dan martabat adalah definisi dari?
Caring
Respect
Excellence
Innovative
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Ungkapan atau ekspresi dari seseorang pelanggan yang mengutarakan rasa ketidakpuasan tergadap pelayanan merupakan definisi dari?
Komplain
Caring
Respect
Innovative
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Apa yang anda lakukan ketika menemukan pasien komplain?
Diam saja
Meminta bantuan teman
Senyum
Acuh
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