Intro to Busn- Chapter 23 Quiz

Which right is NOT considered a consumer right?

• the right to be heard

• the right to privacy

• the right to choose

• the right to safety

Which is NOT an example of how companies comply with a consumers' right to be informed?

• clothing labels showing what fibers are used

• drug labels listing the contents of medicine

• food labels listing ingredients

• supermarkets showing how much more other products cost

Which term refers to a legal responsibility of manufacturers?

• the right to be heard

• freedom of information

• product liability

• the right to privacy

Which best explains the Right to be Heard?

• A store must have radio advertisements

• Salespeople must always be polite

• All stores must allow orders to be prlaced on the phone

• If a customer is unsatisfied with a product they can let the store know about it

If the store where you bought a defective product does not listen to your complaint, what might you do to resolve the problem?

• Let other customers know

• Write to the manufacturer

• Get the police involved

• Buy the product somewhere else

Which is an example of a bait and switch tactic?

• selling a person one product, and replacing it with another before they leave the store

• closing one store and opening another with the same name, but selling a different product

• advertising a bargain to attract customers, then pressuring them into buying a more expensive product

• publishing advertisements that promote false claims

If a person is not allowed to make a reservation at a restaurant because of age, what consumer right has been violated?

• the right to service

• the right to be heard

• the right to choose

• the right to privacy

Which is NOT one of the things found on U.S. Consumer Product Safety Commission fact sheets?

• sales rating

• safety rating

• performance rating

• value rating

Which term refers to the contamination of air, water, and land?

• natural resource

• pollution

• green

• biodegradable

Which term refers to limits on lawn watering in a town facing a water shortage?

• recycling

• communal farming

• conservation

• policing