is a distinctive characteristic of a good or service that sets it apart from similar items.

• a) Features

• b) Animation

• c) slideshow

is a method in which text, shapes or media are manipulated to appear as moving elements by using predefined effects

• a) Animation

• b) Slide show

• c) features

• d) Transition

___ is an action of passing from one slide to another.

• a) Animation

• b) Feature

• c) Transition

• d) Instructions

means fixed into the surface of something. In this contexts, it means including a video and audio media in the sameslide

• a) Hardware

• b) Software

• c) Embeded

• d) Transition

The ability to perform or achieve certain actions or outcomes through a set of controllable and measurable faculties, features, functions, processes, or service

• a) Feature

• b) Transition

• c) capabilities

• d) Animation

is a book giving instructions or information about certain product or service.

• a) Documentation

• b) Manual

• c) booklet

• d) online course

It is the process of tailoring pages to individual users' characteristics or preferences. Commonly used to enhance customer service or e-commerce sales

• a) Online instructions

• b) onsite instructions

• c) Active Listening

• d) Personalization

a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand

• a) online instructions

• b) Onsite instructions

• c) Active Listening

• d) Personalization

Locally conducted training where the trainer delivering instruction in front of a group of trainees in the same place

• a) Online instruction

• b) On site Instruction

• c) Active Listening

• d) Personaliztion

Same as telephone instructions where the trainer and the trainee is able to conducted no matter where are you in the world. But it differ in ability of including a number of trainees and ability of sharing desktop. Video and audio calls can be conducted.

• a) Telephone instruction

• b) Online instructions

• c) Active listening

• d) Personalization