Introduction to Operation Management

Which of the following are the primary functions of all organizations?

• operations, marketing, and human resources

• marketing, human resources, and finance/accounting

• sales, quality control, and operations

• marketing, operations, and finance/accounting

• R&D, finance/accounting, and purchasing

Which of the following would not be an operations function in a fast-food restaurant?

• advertising and promotion

• designing the layout of the facility

• maintaining equipment

• making hamburgers and fries

• purchasing ingredients

Reasons to study Operations Management include

• studying why people organize themselves for productive enterprise

• knowing how goods and services are consumed

• understanding what human resource managers do

• learning about a costly part of the enterprise

• A and D

The five elements in the management process are

• plan, direct, update, lead, and supervise

• accounting/finance, marketing, operations, and management

• organize, plan, control, staff, and manage

• plan, organize, staff, lead, and control

• plan, lead, organize, manage, and control

An operations manager is not likely to be involved in

• the design of goods and services to satisfy customers' wants and needs

• the quality of goods and services to satisfy customers' wants and needs

• the identification of customers' wants and needs

• work scheduling to meet the due dates promised to customers

• maintenance schedules

Which of the following is not one of the Ten Critical Decisions of Operations Management?

• layout strategy

• maintenance

• process and capacity design

• mass customization

• supply chain management

The "Father of Scientific Management" is

• Henry Ford

• Frederick W. Taylor

• W. Edwards Deming

• Frank Gilbreth

• Whitney Houston

Henry Ford is noted for his contributions to

• standardization of parts

• statistical quality control

• assembly line operations

• scientific management

• time and motion studies

Who among the the following is associated with contributions to quality control in operations management?

• Charles Babbage

• Henry Ford

• Frank Gilbreth

• W. Edwards Deming

• Henri Fayol

Which of the following is the best example of a pure service?

• counseling

• oil change

• heart transplant

• electric Co-Op

• all of the above