Ch 3 Mgmt Review

A person who earns the respect and cooperation of employees to effectively accomplish the work of the organization

• is a leader

• is showing leadership

• has human relation skills

• has power

Definition of human relations

• earns the respect and cooperation of employees to effectively accomplish the work of the organization

• ability to influence individuals and groups to cooperatively achieve common goals

• how well people get along with each other when working together

• ability to control behavior

Definition of power

• earns the respect and cooperation of employees to effectively accomplish the work of the organization

• ability to influence individuals and groups to cooperatively achieve common goals

• how well people get along with each other when working together

• ability to control behavior

What power comes from the position the manager holds in the organization?

• position power

• reward power

• expert power

• identity power

An awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people is

• self-understanding

• understanding others

• team building

• communication

Getting people to support the same goals and work well together to accomplish them is

• self-understanding

• understanding others

• team building

• communication

A person who has the ability to influence individuals and groups to cooperatively achieve common goals

• is a leader

• is showing leadership

• has human relation skills

• has power

What power is based on the ability to control rewards and punishments?

• position power

• reward power

• expert power

• identity power

What is the power given to people because of their superior knowledge about the work?

• position power

• reward power

• expert power

• identity power

What power is given to people because others identify with and want to be accepted by them?

• position power

• reward power

• expert power

• identity power