You just received a joke that was Emailed to you by a coworker. You find the joke funny and consider forwarding it to another coworker that you trust. Which human resources issue do you risk by forwarding the email message?

Offending a recipient who receives the joke as a result from further forwarding

Forgetting to include others who might find the joke funny

Copyright infringement by not providing credit to the originator of the joke

Reducing the effectiveness of spam filters

Digital signatures verify the integrity of the data, verify the identity of the sender, and:

Sign digital certificate requests

One of your coworkers calls you to ask if you sent her an email message with an attachment. You recall that you sent several cmails with attachments earlier that day. Which of the following is your best response to this question?

Ask your coworker to read the email message including the full name of the attachment and its extension

Ask your coworker to open the attachment and describe the contents

Ask your coworker to forward the email to you so you can open the attachment and check it

Ask your coworker to forward the email to your company’s management

You have just finished designing a website to support a charity organization's fundraising efforts. You need to meet with the board members to get their feedback and address some questions before you implement the final design. The board members are dispersed throughout the country and want to avoid spending charity funds on traveling to this meeting. Which of the following solutions would best support the charity and provide you with an opportunity to discuss the design as a group?

Plan a Web conference using a service such as WebEx or GoToMeeting that supports screen sharing and phone conferencing.

Plan a Webinar that reviews the layout of the site and request that board members submit their feedback by email after the Webinar

Create a PowerPoint slideshow that contains pictures of your Web site design and create a survey to gather the board members feedback

Create an audio Webcast and distribute it to the board members over the Internet

A friend just sent you a link to a Facebook page with information that you find very useful. You want to be able to recall the site in the future from your desktop computer or from your mobile device while away from your desk. Which is the best approach?

Add the link to a cloud-based bookmark service such as Delicious or Google Bookmarks

Memorize the URL so you can pull up the site in any browser such as Chrome, Firefox or Internet Explorer

Manually enter the Web address into any and all browsers on all of your device

Pull up the message with the link any time you want to view the site

You are a software developer who wants to start developing mobile apps for smartphones. You have the option to develop apps for an open-source operating system. Which of the following could persuade you to focus your development efforts on the open-source operating system?

An open-source license will never be in the public domain

Source code for an open-source app is not viewable and cannot be modified

Open-source operating systems and development tools are free from software bugs and viruses

The operating system and associated development tools are free, provided you comply with the copyleft license

Martina works in the sales department at XYZ Company. She decides that her company's marketing team has done a poor job representing the company's brand. Without direction or permission, she starts her own social networking account to help. This account's name is called 'XYZProfessional'. To customize her page, she uses company logos and verbiage from the company website. She then begins communicating with customers and individuals interested in XYZ via this service. Which of the following would be the most appropriate response to Martina's actions by the company?

Terminating Martina's employment for copyright and trademark violation, with a cease-and-desist letter asking for control of the account

Providing a link to Martina’s page from the company’s official social networking account

Sending Martina a request from the company's Human Resources department to stop using company logos, yet allowing her to continue using this social networking account

Adding references to Martina's social networking page in the company's internal newsletter

Which is the preferred approach to communicate important action items in an email message to a coworker?

List the action items in a numbered or bulleted list for clarity

Write the action items using all capital letters

Include emoticons to ensure the recipient understands your humor

Describe all action items at length in a detailed paragraph in the middle of the message

A family member has just sent you an email message that contains highly personal details about a family matter. The message was sent to your company email address. The family member has requested that you respond with your ideas about how to resolve the situation. Which of the following is a reason for you to call your family member and discuss the matter over the phone instead?

Because your employer has the right to read your email

Because email is completely private but not personal enough

Because it is illegal to use company email for personal use

Because an email message about a personal family matter will violate netiquette guidelines

To reduce the costs of maintaining servers with FTP access; your company is using P2P to facilitate sharing of information. Which strategy should your company use to protect the company's sensitive information while capitalizing on the benefits of P2P power?

Use technologies that will control access and password protect files.

Limit P2P use to sharing music files.

Restrict employees from using their computers in P2P communications.

Restrict P2P use to sharing only with universities and research organizations.

An end user cannot log in to a page that provides an E-learning course. The authentication window will not launch. Which of the following is most likely the cause of this problem?

Popup blocking software has been enabled in the Web browser.

Popup blocking software has been enabled in the operating system.

The browser has recently had its cookie cache cleared.

The browser has recently had its browsing history cleared.

You opened an email attachment and it launches a virus. The virus takes control of your system and you are unable to run your antivirus software. Which of the following is the best step for you to take next?

Turn off your computer and reboot from a known, clean system disk.

Call your local authorities to report an identity theft.

Plug in your backup drive to try to initiate an immediate backup of important files.

Your Web browser is currently open and displaying a popular sports site. You decide that you want to browse to the CIW site without closing the browser. What is the most efficient way to accomplish this?

By typing the CIW sites URL (www.CIWcertified.com) in the address bar of your Web browser

By performing a search on your computer for the term“CIW”

By performing a search within the site currently displayed in your Web browser

By typing in the FTP address (ftp.CIWcertified.com) in the address bar of your Web browser

You received a text and a threatening voicemail from an angry customer who wants to immediately discuss the shortcomings of a recently released product. You are about to walk into a mandatory meeting with your top level leadership team. Which of the following is your best course of action?

Request that the customer send his complaints by email, knowing that any inappropriate communication will be well documented.

Continue to send text messages to the customer hoping to smooth things over until you can call him on the phone after your meeting.

Do not respond to the customer.

Skip the meeting and call the customer.

In a business environment, in which situation would email be more appropriate for communicating than texting?

Sending a contract to your supervisor for her review and advice

Sending a message to a friend about meeting at the ballgame later that evening

Sending a message to your supervisor informing her that you are running late for a meeting

Sending a message to a coworker about a special delivery at the front desk

Pretty Good Privacy (PGP) and Gnu Privacy Guard (GPG) are both used to encrypt:

email messages and their attachments.

email messages and their Subject fields.

email message Subject fields and email attachments.

authentication sessions, in which you enter your user name and password to sign on and to receive and send email.

A relational database record can best be described as:

a collection of information consisting of one or more related fields about a specific entity.

a collection of data that can be sorted and searched using search algorithms

a collection of data about a limited topic, organized into rows and columns.

a category of information in a table.

You have 20 remote employees flying in to attend a corporate meeting. The morning of travel day, the administrator tells you that the hotel reservations have changed. What is the best way to send each traveling employee a quick message with the new hotel information?

Send a text message with the hotel information to the mobile phone of each traveler

Update the meeting agenda with the hotel information

Post an announcement to the company’s Web site with the new hotel information

Call each stakeholder and leave a message with the address of the hotel

Marcella is looking for a very unique product online. She has found one on the XYZ Company's Web site, which is designed well and appears to be legitimate. As she navigates through the checkout process, she reaches the checkout page with this URL, which asks her to enter her credit card information: http://XYZ.com/gp/checkout.html/ref=chk_out_TLS12B_lb?ie=UTF8&docId=10007931 Why should Marcella cancel her online transaction instead of proceeding?

Because the link does not use SSL/TLS encryption and therefore the information Marcella enters would not be secure

Because the site uses 128bit encryption, which is illegal for companies that are located overseas

Because the link contains abbreviations and is not completely readable, so Marcella is unsure of the server name

Because the link uses SSL/TLS encryption, which Marcella knows is not compatible with the browser she is using

You accidentally dropped your mobile phone, which was submerged in water and no longer works. Upon replacing the phone with an upgraded unit you must reconfigure many of the services. The instructions say that all you need to do is enter your email address and the unit will configure the email client for you. Even though you have tried this several times, it does not work. The mobile phone vendor says that because you are trying to sync your e-mail account with an enterprise mail server, you will need to configure the email client manually. Which choice lists the information you will need to configure the email client?

E-mail address, SMTP, POP3, username and password

Company name, email address, SMTP, POP3, IMAP and DNS

E-mail address, SMTP, IMAP, DNS, user name and password

Company name, SMTP, POP3, username and password

Which of the following strategies will help protect your computer against virus attacks?

Update the definitions for your malware protection application frequently

Perform regular backups of your hard drive

Open email attachments only from unknown senders

Configure security settings for your Web browser to the lowest possible level

Roberto's company is releasing updates to a specific product. He needs to educate the company's sales managers, who are located in various international locations, about the new product updates. Which of the following methods would be the most economical and efficient solution for Roberto to discuss the required information with the sales managers synchronously?

Schedule a Webinar with the sales managers so that the updates can be demonstrated and any questions answered with the entire group.

Send the product update blueprints via email to each of the sales managers and ask them to contact him with any questions.

Schedule an in-person sales meeting with them at the company headquarters so that the updates can be demonstrated and any questions answered with the entire group present.

Post the product update blueprints on the company's Web site and call each sales manager personally to discuss their individual questions or concerns offline.

Which of the following strategies is recommended when conducting keyword searches?

Use nouns instead of verbs for keywords

Use verbs instead of nouns for keywords

Use as few keywords as possible

Include at least one preposition such as“the”or“an”in your list of keywords

Selena needs to send a message to her manager providing all the details of a business proposal. The idea they have discussed is critical to the business. The project is considered urgent and confidential. Selena wants to get this outline to her manager as quickly as possible. What would be the most appropriate way Selena could use an SMS (text) message in relation to this proposal?

To alert her manager that she has sent the proposal via email so her manager can view the proposal as soon as possible

To send a useful summary of the proposal to her manager so that the manager has it available during a presentation

To provide a detailed outline of the proposal so that her manager can refer to it as he travels

To send the proposal as an attachment to the text message

Andrea works as an Administrative Assistant for a small business that uses an SaaS service for accounting, sales orders and customer service information about the business's customers. This product is similar to Salesforce.com and its competitors. Andrea makes sure she saves accurate records about current projects and performs regular backups of the business data stored on the cloudbased service. Which of the following is the primary reason for this practice?

If there is an interruption in Internet access, the service and records would not be accessible

There is a limit on the number of users who are allowed to access the cloud-based service at any one time

Data stored online through the cloud-based service is more at risk to security breaches than if it were stored locally

Andrea is overly cautious because it is well known that cloud-based services are highly secure, highly reliable and always available

As a project manager, you have to balance three elements that compose the project triangle. Suppose your customer requests that you add some new requirements to the project when you are halfway through. If you agree to this request, how would it affect other aspects of the project?

Cost of the project will increase

Cost of the project will decrease

Time to complete project will be reduced

You are expecting a very important file from a coworker in a remote office to be sent to you through email. You finally call the coworker and tell him that you have not received the file. He informs you that he sent the file yesterday, but will send it again immediately. After some time, you still have not received his email message. You contact the Technical Support department and ask them for help. After some investigation, Technical Support finds the email from your coworker with an attachment named salesnumbers.exe in the spam folder of your email client. What is the most likely reason that the email message was filtered out?

File attachments with an .exe extension may contain malicious code

Messages from remote offices are blocked on internal email

The attachment’s file size exceeds the size limits of the email filter policy

The file name of the attached file exceeds the file name length of the filter policy

Proprietary information for your company's online business was released to a competitor. Which of the following preventative measures should your company take to ensure that its proprietary information is protected in the future?

Destroy all proprietary information

What is the difference between a computer virus and a worm?

A worm can replicate by itself, whereas a virus requires user action to replicate

A virus can replicate by itself, whereas a worm requires user action to replicate

A worm can deposit an illicit server, whereas a virus cannot

A virus can deposit an illicit server, whereas a worm cannot

Paul has just finished a very important sales meeting with a potential customer and he needs to update his supervisor at the corporate office, which is located in another country. Paul is debating whether to text or email his supervisor about the meeting details. Which of the following would be the best practice for communicating with his supervisor?

Send a brief text message update now, and then send the meeting details in an email message later

Send a brief text message to say the meeting has finished, because Paul knows his supervisor does not read email

Send several text messages in order to convey all the details of the meeting most quickly

Post the details of the meeting on his favorite social media platform, where his supervisor is one of his followers

When using secure authentication, which of the following are required?

A user name, a password and encryption of transmitted data

Neither user name nor a password

Sue's company has provided her with a desktop computer to use at work. She has configured her email client on this work computer to include her personal email account so that she can conveniently download messages and check her personal email. Sue should be aware that:

The company will have access to her personal email messages.

The company will block personal email accounts.

The company must permit her to receive personal email messages.

The company will ignore the email messages to respect her privacy.

CIW IBA Exam Preparation

Authored by Eric Metzner

Business

9th - 12th Grade

Used 915+ times

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MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which of the following is a legal and ethical practice?

Copying someone elses written work found on the Internet and presenting it as your own, as long as it is for schoolwork.

Trying shareware for free and paying for it only after you decide to keep using it.

Downloading copyrighted artwork and using it as a background on your Web site.

Downloading music and motion pictures as long as they are from a peer-to-peer network.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Irena is reviewing several promotional product videos from her company's marketing department before they are published on the computer website. The videos are in RealMedia format, but they do not open in Irena's Windows Media Player. What should Irena do in order to view the videos?

Contact her companys Technical Support department and schedule service for her computer.

Convert the video files to the WMV format, because RealMedia files will not play in Windows Media Player.

Upload the videos to the web server to be viewed through Windows Media Player because they will not play from a local computer.

Decompress the files before attempting to play them in Windows Media Player, because RealMedia files are compressed for uploading/downloading.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

You are leading a team of new hires and need to train them on innovative strategies and technologies that will be used to develop an upcoming project. You send several email messages with links to helpful resources. But you soon realize this is an inefficient way to organize and share this information. Which solution would provide a more efficient way to categorize and share this information?

Social tagging

Grid computing

Ajax programming

Collective intelligence

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

The official CIW Web site has an IP address of 72.44.192.233. Which technology allows Web users to enter the URL www.CIWcertified.com in the browser address bar to access the site, instead of having to remember and enter the IP address?

SSL

DNS

HTTP

NNTP

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Your customer scheduled a meeting to discuss a project you are managing. Early testing indicates that there are currently quality problems with some of the more complex features. The customer stated that quality and budget are his two main concerns: The project must be developed within budget and must be very high quality. When you asked the customer if he would be willing to extend the deadline to meet his objectives, he stated this was not possible.
What adjustment to the project triangle components can you suggest to meet your customers needs?

Suggest that the scope be limited to include only the most important features.

Inform the customer that he must compromise one of the three elements of a project triangle:quality, budget or schedule.

Suggest that the customer hire temporary contractors.

Suggest that the customer use a Gantt chart to add time to the project.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Gabby suspects that an attacker has gained control of her system. Which of the following is the most appropriate action for her to take?

Shut down the computer.

Enable strong encryption on all files on the hard disk.

Run antivirus software on all disks associated with this system.

Unplug the computer network cable and/or disable the computer’s wireless NIC.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Raoul has received a file attachment from a known individual. He has no reason to expect files from this individual. Which of the following is an effective security strategy for Raoul to take?

Open the file attachment and use antivirus software to scan it.

Before opening the attachment, use antivirus software to scan the system’s hard disk.

Make backup copies of important files so that it is possible to recover them in case of an incident.

Before opening the attachment, call or send a text or instant message to the individual to verify that he or she meant to send it.

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CIW IBA Exam Preparation

Which of the following is a legal and ethical practice?

Irena is reviewing several promotional product videos from her company's marketing department before they are published on the computer website. The videos are in RealMedia format, but they do not open in Irena's Windows Media Player. What should Irena do in order to view the videos?

The official CIW Web site has an IP address of 72.44.192.233. Which technology allows Web users to enter the URL www.CIWcertified.com in the browser address bar to access the site, instead of having to remember and enter the IP address?

Gabby suspects that an attacker has gained control of her system. Which of the following is the most appropriate action for her to take?

Raoul has received a file attachment from a known individual. He has no reason to expect files from this individual. Which of the following is an effective security strategy for Raoul to take?

You have just checked the balance in your bank account by logging into your bank's website. Which protocol was most likely used for the transmission of your information?

You just received a joke that was Emailed to you by a coworker. You find the joke funny and consider forwarding it to another coworker that you trust. Which human resources issue do you risk by forwarding the email message?

You just started a small business and need to create a logo. Although you are technically savvy, your artistic creativity is limited. You decide to launch a contest to seek creative ideas for your logo. Using the Internet and social networking in this manner is known as:

Access all questions and much more by creating a free account

Popular Resources on Wayground

Discover more resources for Business

CIW IBA Exam Preparation

Which of the following is a legal and ethical practice?

Irena is reviewing several promotional product videos from her company's marketing department before they are published on the computer website. The videos are in RealMedia format, but they do not open in Irena's Windows Media Player. What should Irena do in order to view the videos?

The official CIW Web site has an IP address of 72.44.192.233. Which technology allows Web users to enter the URL www.CIWcertified.com in the browser address bar to access the site, instead of having to remember and enter the IP address?

Gabby suspects that an attacker has gained control of her system. Which of the following is the most appropriate action for her to take?

Raoul has received a file attachment from a known individual. He has no reason to expect files from this individual. Which of the following is an effective security strategy for Raoul to take?

You have just checked the balance in your bank account by logging into your bank's website. Which protocol was most likely used for the transmission of your information?

You just received a joke that was E­mailed to you by a co­worker. You find the joke funny and consider forwarding it to another co­worker that you trust. Which human resources issue do you risk by forwarding the e­mail message?

You just started a small business and need to create a logo. Although you are technically savvy, your artistic creativity is limited. You decide to launch a contest to seek creative ideas for your logo. Using the Internet and social networking in this manner is known as:

Access all questions and much more by creating a free account

Popular Resources on Wayground

Discover more resources for Business

You just received a joke that was Emailed to you by a coworker. You find the joke funny and consider forwarding it to another coworker that you trust. Which human resources issue do you risk by forwarding the email message?