INTRODUCTION TO OPERATIONS MANAGEMENT AND PRODUCTIVITY

Operation Management can be defines as _________________

• activities related to the creation of goods or services by converting or transforming inputs into outputs

• the innovation of goods or services by converting or transforming inputs into outputs

• activities related to the creation of goods or services by included inputs into outputs

• the creation of goods or services by converting or transforming inputs into outputs

Operations system is a system where the main function is to create goods and services. A basic operations system _____________________

• Input, Transformation, Output and Feedback

• Input, Output,Transformation and Feedback

• Input, Output,Feedback and Transformation

• Feedback, Input, Output and Transformation

There are 3 reason why study operation management is important except:

• Operations management is one of the major functions in an organization.

• Operation management enables us to know how goods and services are produced, as it is concerned with the activities related to the creation of goods and services.

• Operation management influenced by the environment that respond to the organization.

• Operation management allows us to understand what operations managers do. An operations is the person who is responsible in the operations department.

Role of Operation Managers included ___________________

• Planning, Organizing, Staffing, Leading and Controlling

• Planning, Organizing, Leading and Controlling

• Organizing, Planning, Staffing and Controlling

• Controlling, Planning, Staffing, and Leading

________________ setting goals and determining ways to achieve the goals.

• Leading

• Staffing

• Planning

• Controlling

____________________ is the creation of outputs and form the goods and services.

• Comparability

• Quality

• Produce

• Productivity

MSU incorperated produces 5,000 units of outputs and labor hours used are 500. Calculate single factor

• 10 units per labour hours

• 10 units labour hours

• 10 units per labour

• 10 per labour hours

MSU Incorporated want to assess its productivity in a broader view. The company has ten employees, working 8 hours per day (salary RM20 an nour, which costs the company RM1500). Other expenses incurred per day amounts to RM1000. One employee is able to produce 50 units of products in a day.

• 0.23 units per Ringgit Malaysia

• 0.21 units per Ringgit Malaysia

• 0.22 units per Ringgit Malaysia

• 0.20 units per Ringgit Malaysia

Single factor productivity _________

• is the productivity measurement that uses just more than one resources input.

• is the productivity measurement that uses just one resources input.

• is the productivity measurement that uses just infinity resources input.

• is the productivity measurement that uses just any resources input.

Sweet Bakery is currently producing 150 cakes a day. The bakery spent a total of 10 hours to produce at this quantity. Using the single factor productivity measurement, what is the productivity level of sweet bakery?

• 20 unit per labour hours

• 10 unit per labour hours

• 15 unit per labour hours

• 5 unit per labour hours