Customer Service
Quiz
•
Other
•
9th Grade
•
Practice Problem
•
Medium
Mary Parker
Used 215+ times
FREE Resource
Enhance your content in a minute
26 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer service does not impact customer experience.
False
True
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How you say something is NOT as important as what you say.
False
True
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.
False
True
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An open question
requires only a one-word or short answer.
requires more than a yes or no answer and encourages the customer to provide more information.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When at work, you do not represent the company in all you say and do.
False
True
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You should care about customer service, as an employee, because poor customer service translates to lost revenue.
False
True
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are ways companies gather customer feedback?
Social media
Customer Complaints
Surveys
All of the above
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
21 questions
Business Studies Revision
Quiz
•
9th Grade
21 questions
SVM SEM 2
Quiz
•
9th - 12th Grade
22 questions
got7 igot7
Quiz
•
1st Grade - Professio...
21 questions
Anne Frank
Quiz
•
6th - 10th Grade
21 questions
Quizz for kids
Quiz
•
2nd - 12th Grade
22 questions
fnaf test
Quiz
•
1st Grade - Professio...
21 questions
Guess the stickers
Quiz
•
9th - 12th Grade
21 questions
scratch
Quiz
•
KG - Professional Dev...
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
20 questions
Figurative Language Review
Quiz
•
6th Grade
Discover more resources for Other
20 questions
El Verbo IR Practice
Quiz
•
9th Grade
10 questions
Understanding Meiosis
Interactive video
•
6th - 10th Grade
20 questions
Graphing Inequalities on a Number Line
Quiz
•
6th - 9th Grade
15 questions
Main Idea and Supporting Details.
Quiz
•
4th - 11th Grade
10 questions
Theme
Quiz
•
9th Grade
12 questions
Exponential Growth and Decay
Quiz
•
9th Grade
20 questions
Exponent Rules Review
Quiz
•
8th - 9th Grade
25 questions
Complementary and Supplementary Angles
Quiz
•
7th - 10th Grade
