End of Week 2 quiz

What INW option requires customer to provide us a Credit card so we can put a hold amount until we receive the defective printer back?

• WURFE

• No charge WUE

• WUE

In this INW option, cust needs to send us the defective printer first before we can send them the replacement one...

• WUE

• WURFE

• No charge ECCC

What are the three out-of-warranty options?

• WUE

• ECCC referral

• ECCC referral + Customer Appreciation Program + Clearance Center

Do we continue with the troubleshooting if customer is using 3rd party inks on the printer?

• No! Advise them to buy Genuine Epson inks first then call back

• Yes! But before anything else, educate cust that we can't guarantee that it will work with our machines.

What do you call the Scanning Software we use for our Scanners?

• Microsoft Paint

• Epson Scan settings

• Epson Scan

Cust called in because he's having a hard time installing the AIO printer wirelessly.. What should be your next move?

• Make sure cust is typing the write password

• Adv cust to call router vendor to get the SSID, Security Type, and password

• Make a copy

You hit this button to send the email to customer.

• Other URLs

• Search Knowledgebase

• Send on Save

We require our customer to send a screenshot of the "ink not recognized" error before we can send them replacement inks.

• True

• False

What kind of replacement unit will the cust get if he bought the printer last Nov 01, 2019?

• Brand new unit

• Refurbished unit

• Substitute model

Printer is not having a HF. Cust said he bought it from E-store 2 weeks ago. What's your next move?

• Advise cust that it's INW and will replace the printer

• Refer cust to E-store returns since DOP is less than 30 days

• Advise cust to take it to the nearest service center