TCOC

" I will strive to Continuously learn and develop my Capabilities." Which I RISE Value is described here ?

• Excellence

• Integrity

• Pride social

• Responsibility

" I will honor my Commitments and take responsibility for my actions." which I Rise value is described here ?

• Integrity

• Social Responsibility

• Respect

• Pride

Juhi, a Cashier at one of out stores told you that she used a customer's Gift card Points to make a Purchase online. She asked if you would also like to shop online using another customer's gift card and assured you that nobody will find out. what will you do ?

• Advice juhi against Such actions as they are violation and also inform the store management team

• Accept Juhi's Offer

• Advice Juhi to get rid of this habit or else you will inform the store management team

• if you get know that the customer is aware of this act, then seek the same benefit as juhi.

Kunal, a CSS at one of our stores, stole a mobile case and gave it to his colleague, Rajiv, who is a brand promoter at XYZ store. You become aware about this act. Being a fellow CSS at the same store as Kunal, what will you do in this situation?

• Ask Kunal if he could help you get a similar offer.

• Inform the Store Manager immediately.

• Tell other CSS about it.

• Keep it to yourself since the ADM is responsible for Kunal’s actions.

The trade-in vendor of the store has quoted the price of the Trade-in 32 inch LED as Rs. 1800; however, the head cashier has documented the same as Rs. 1500. Which code of the TCoC will this violate?

• Integrity of Information and Assets

• Insider Trading

• Transparency of Information

• Conflict of Interest

In I RISE, what does both of the “I” stands for?

• Infinitian & Integrity

• Infinity & Infinitian

• Integrity & Infinitian

• Integrity & Intelligent

Kapil, an ex-employee of Croma visited the Croma store and enquires for information about sales for a particular brand through friends and colleagues at the store. The information was shared with him. You have witnessed this. What will you do?

• Approach the store management team and inform them of this incident

• Its ok Kapil was the ex-employee of Croma so we can share the information

• What we will get in return of the information after knowing the same

• Ask Kapil to give you benefits in return of the information

Vikas, a BDC at one of the Croma stores has taken money to purchase bubble wrap for packaging and pocketed the extra cash after showing overestimated bills. You are a CSS at the store and Vikas has told you about this. What will you do in this situation?

• Highlight this to the store management team.

• Ask for the partnership

• Inform other staff about it

• Ask for the share otherwise, will inform the manager

CSS in a store has Croma GV of Rs. 1,000/- with him. However, he is in need of money and asks the Cashier to exchange his GV. Which Statement holds true?

• GV is equivalent to Cash so it’s ok for Cashier to exchange GV against Cash

• GV is equivalent to Cash however, SM’s approval is required before any such exchange

• GV cannot be exchanged with cash under any circumstance

• GV can be offered to customer and exchanged with customer against cash

Raj sold a 65-inch panel to a customer and the delighted customer offered him a box of sweets. Though Raj politely declined to accept the gift, the customer was very insistent. What should Raj do in this instance?

• Raj should inform the Manager and let him take the further decision.

• Raj can take gifts other than cash.

• Raj must ask the customer to meet outside the store and give it

• Raj may take the box of sweets and distribute to other category staff.