Printer Maintenance and Troubleshooting

What tool is helpful in determining where a print job is faulting?

• The printer spoole
• Test pattern print service
• Manufacturer documentation on the printer
• Self-diagnostic utility

Which of the following is NOT a cause of vertical lines on a laser printer output?

• A dirty fuser roller
• A scratched print drum
• Dirty primary corona wire
• A substandard refilled toner cartridge

You have updated your printer drivers, but you still have ghosted printer output. What do you try next to resolve the problem?

• Adjust the resolution in printer settings
• Replace the fuser
• Adjust the paper catch
• Change the toner cartridge

Which of the following would you NOT need to check if you have ghosted text from previous print jobs appearing on newly-printed pages?

• Color settings
• Cabling
• Printer memory
• Printer drivers

What tool should you use to clean toner that has built up within a printer?

• A toner vacuum
• Cleaning cloths and gloves
• A can of compressed air
• A conventional hand-held vacuum with an extender tool

If your laser printer’s fuser roller is warped or worn, which output symptom will you observe?

• Repeating horizontal lines or white spaces
• Garbled output
• Repeating characters
• Repeating vertical lines or white spaces

What is NOT typically included in a laser printer’s maintenance kit?

• Cans of compressed air
• Fuser assembly
• Transfer rollers
• Cloths and gloves

Which of the following is a possible cause for your printer’s output to be blank?

• No ink or toner in the printer
• Power problems with the printer
• Sporadic network connectivity
• Low-quality paper in the printer

If you observe ghosted images on printouts, what might you try first to troubleshoot the problem?

• Update your printer drivers
• Power cycle the printer
• Remove the paper trays and reinsert them
• Replace the paper in the printer with a higher quality brand

If you see streaks on a printed page, which part of the printer needs to be cleaned?

• The printer head
• The roller
• The liquid crystal display (LCD) screen
• The paper catch