Operations

Below are the roles of operations manager EXCEPT _________.

• planning on capacity, locations, products & services,make or buy, layout and do projects scheduling

• develop an incentive plan, issuance of work orders & job assignment.

• manage the inventory, control the quality, costs and productivity

• produce financial reports and develop direct investment activities

An inventory lead time is

• The maximum level of inventory a Business can or wants to hold
• The average delay in handling customer orders
• the amount of time between placing an order with a supplier and receiving the stock
• the time taken to process outstanding sales orders

What does Just-In-Time production help with?

• Creating waste
• Taking away jobs
• Increasing efficiency
• Making products heavier

True or False: Operations management consists of all the activities required to produce goods and services.

• True

• False

Operations management refers to

• The effective management of the process of transforming inputs into outputs and maximising the efficiency and effectiveness of the production process to meet business objectives.

• The effective management of the process of transforming new staff into experts and maximising the efficiency and effectiveness of the production process to meet business objectives.

• The effective management of the process of transforming a service and maximising the efficiency and effectiveness of the production process to meet business objectives.

• The effective management of the process of transforming the butterfly to the penguin maximising the efficiency and effectiveness of the production process to meet business objectives.

Just in time is best used in a

• Service business

• Manufacturing business

Production processes involving a high level on labour input compared with capital equipment

• Labour intensive

• Sustainability

• Production process

• Capital intensive

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.

Who needs to be satisfied with the quality of products?

• Rivals
• Suppliers
• Customers

Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive