CMAA Office Logistics

A document used to collect data about elements of a patient visit that can become part of a patient record or may be used for management purposes

• Invoice

• Accounts receivable ledger

• Encounter form

• Deductible

Which is the best way to greet an established patient entering the office?

• "Hello"
• "Your name please"
• "Good afternoon, Mrs. Johnson"
• "You must be the 9:30 appointment"

Which of the following is the purpose of an encounter form?

• To save time and improve accuracy in data entry
• To establish financial responsibility
• To update the status of a Workers' Compensation case
• To verify patient demographics

Which of the following is is the party who is financially responsible for payment?

• Beneficiary
• Adjudicator
• Fiscal Agent
• Guarantor

Prior to patient leaving the office, the CMAA asks patient to pay 10% of a $100 office visit. Which best describes this fee?

• Coinsurance
• Deductible
• Copayment
• Allowed Charge

Which of the following types of referrals is used in an emergent situation?

• Routine
• Urgent
• Stat
• Soon as possible

Which of the following prefixes means abnormal?

• Ad-
• Dia-
• Dys-
• Ab-

all the pages of a patient's medical record must include which of the following information?

• insurance ID number
• patient address
• patient name
• soc security number

The amount a patient must pay before insurance pays anything

• Co-insurance

• Deductible

• Co-payment

• Encounter

Part of the office's accounting functions, to include recording, classifying, and summarizing financial transactions

• Subsidiary journal

• Cross-reference

• Deductible

• Bookkeeping