Communication Skills: Types of Communication

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

Tags

CCSS.RI.11-12.7

CCSS.RI.9-10.7

CCSS.RL.11-12.7

CCSS.RL.8.7

CCSS.RL.9-10.7

Hearing, thinking about and responding to another person’s message is

• “I” Message

• Active Listening

• Body Language

• Mixed Messages

The exchange of information through the use of words or actions is

• Active listening

• Body language

• Communication

• Aggressive

When a person states his/her position in a firm but positive manner is

• Aggressive

• Assertive

• Passive

• None of the above

A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as

• Asserive

• Active listener

• Aggressive

• Passive

Which of the following is considered a speaking skill?

• Make clear, simple statements

• Paying attention

• Rereading your words before you send a message

Which of the following is considered a listening skill?

• Thinking before you speak

• Writing clear, simple statements

• Paying attention

Two types of communication are:

• Verbs and Nouns

• Verbal and information

• Verbal and non-verbal

• Happy and sad

An example of verbal communication is:

• Phone conversation

• Posture

• Eye contact

• Writing an email

Which of the following is a barrier to communication?

• Message is not clear

• Not listening

• Lack of language skills

• All of the above