HT 2.03

Which is a primary reason why many hospitality businesses rotate their employees’ work schedules?

• So the managers can delegate work activities

• So the employees can get to know each other

• So the business can lower its payroll expenses

• So the business does not need to hire more managers

If 250 hotel rooms need to be cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget?

• 140

• 135

• 130

• 125

If a housekeeping employee can clean 12 rooms in an eight–hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?

• 11

• 9

• 7

• 6

If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours daily to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?

• $3,685

• $3,465

• $3,325

• $3,275

Which type of computer system do hotels use to determine their staffing needs?

• Data mining system

• Project mediation system

• Property management system

• Marketing information system

When is a beach resort more likely to increase its budget for labor hours?

• After the holidays

• During off season

• During peak season

• Before the night shift

Which is an important factor to consider when establishing staffing and service ratios for a hotel?

• Management style

• Customer demand

• Accounting methods

• Facility building codes

Which is a factor that the housekeeping department should consider when developing a work schedule for the next week?

• Room rates

• Yield statistics

• Operating ratios

• Occupancy forecasts

Why might a lodging facility be able to schedule fewer front-desk agents during its peak check out hours?

• It has an automated check-out system.

• It relies on unskilled labor to handle billing.

• It has more rooms than nearby competitors.

• It uses a split-shift schedule to cover its needs.

Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?

• The room ratio

• The house count

• The total number of hotel rooms

• The percentage of unavailable rooms