Managing Conflict

Which is not a way to prepare for conflict?

• Developing approaches

• Creating an environment to deal with conflict

• Limiting talk of controversial topics

• Create a space where members can share opinions

Virtual teams may be more vulnerable to conflict due to miscommunications?

• True

• False

Which one is not one of the conflict management styles?

• Competing

• Accepting

• Collaborating

• Avoiding

Each of the five conflict management styles is formed based on importance of relationships and importance of achieving a goal

• True

• False

Conflict can have both positive and negative effects on a team?

• True

• False

The primary precondition for constructive controversy to operate is...

• That team members believe working together will benefit them more than others.

• That teams working together will lead to larger rewards in the future.

• They believe that they are in a cooperative relationship where team members are committed to helping each other satisfy their goals.

• Constructive controversy is not possible.

It is more important to talk about conflict management than about conflict resolution ?

• True

• False

Which stage has the most conflict?

• Initial stage

• Task oriented stage

• Final stage

• Performing stage

Conflict arises from many sources which includes which of the following (select all that apply)

• Personality differences

• (legit) differences of opinion

• Hidden agendas

• Poorly managed meetings

• Competitive reward system

Which of the following are examples of healthy conflicts?

• Differing beliefs about the motives and actions of others

• Different expectations of results

• Differences in values and objectives of team members

• Different political views