Communication

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

You should not look the other person in the eyes because it can mean you are mad at them.

• True
• False

If you are practicing CLEAR SPEAKING habits, you must do one of the following:

• Listen carefully
• Speak directly to a person or a group
• Use a microphone so that the group can hear you clearly
• Give out an outline

When you are writing for work or school, you should always:

• Write as quickly as possible
• Proofread your work 
• Depend on Spell Checker to correct all errors
• Write as briefly as possible

If you need to communicate with other employees inside your business regarding a change in insurance costs, you would most like use a:

• Business Letter
• Personal Business Letter
• Memo
• E-Mail

If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:

• An email
• A memo
• Business Letter
• Personal Business letter

If you would like to send a proposal from your business to a prospective NEW CLIENT, you would most likely use a:

• Business Letter
• Personal Business Letter
• Memo
• E-Mail

The most commonly used form of business communication is: 

• Business Letter
• Personal Business Letter
• Memo
• E-mail

The 4 major parts of the Memo Heading is:

• To, From, Date, Subject
• To, From, Date, Closing
• To, Recipient, Date, Subject
• Receiver, Sender, Date, Subject

John is a manager of a sports marketing firm.  He is working out of town and wants to remind all his employees to submit their sales reports for the month by no later than this afternoon!  Which  written business communication should he use?

• Letter
• Email
• Memo
• Report