Fundamentals in Lodging

Responsible for the GM for the efficient and effective leadership and operation of all rooms division departments.

• rooms division mgr

• front office

• front office manager

• housekeeping department

The hub or nerve center of the hotel.

• rooms division mgr

• front office

• front office mgr

• housekeeping dept

. Responsible for enhancing guest services by constantly developing services to meet guests’ needs. In-charge of the Front office department.

• rooms divison mgr

• front office

• front office mgr

• housekeeping mgr

Responsible for the cleanliness, appearance, and condition of the entire hotel.

• rooms diivision mgr

• front office

• front office mgr

• housekeeping department

Refers to a process by which people become guests in a lodging establishment.

• Check-out

• . Information

• . Check-in

• Reservation

Refers to a process by which guests terminate their status as guests of a lodging establishment.

• Check-out

• Information

• Check-in

• . Reservation

. The goal of this activity in a hotel or motel is to serve the special needs of guests and employees for information about guest’s and services.

• . Check-out

• Information

• Check-in

• Reservation

Refers to an arrangement by which lodging operators hold accommodations for guests who will be arriving at some later time.

• Check-out

• Information

• check in

• reservation

A reservation made with sufficient time for a confirmation slip to be returned to the client by mail or fax.

• . Non-guaranteed reservation

• . Confirmed reservation

• Telephone exchange

• Guaranteed reservation

Refers to a reservation where the client pays for the first night prior to his arrival.

• Non-guaranteed reservation

• Confirmed reservation

• Telephone exchange

• Guaranteed reservation