Managing Tour Arrangements

Some tour operators provide company tour stickers to be places on each tourist’s chest area. This is very helpful especially when guests are mixed up with the crowd.

• Endorsement

• Greetings

• Identification

• Positioning

Upon arrival in the hotel, guests are asked to wait at the motor coach first while the tour guide goes inside the hotel.

• Hotel departure

• Hotel check-in

• Tour guiding

• Hotel check-out

During an on-coach guiding, many tour guides believe that they must locate themselves in a way that is safe and easy access to the PA system.

• Tour guide’s positioning

• Tour guide’s commentary

• Tour guide’s evaluation

• All of the above

Before hotel check-out, tour guides need to remind the tourists about check out procedures and other important things to settle in the hotel such as incidentals.

• On-coach guiding

• Walking tour

• Arrival activities

• Departure activities

Have the learned as much as they enjoyed the tour? This task may help in improving services, recommendations, and suggestions.

• Evaluation

• Communication

• Identification

• All of these

Nonverbal cues that are best accompanied by phrases like “to your left” or “to your right” while extending arm with open palm slightly tilted, pointing to a direction.

• Eye contact

• Whistle

• Directional hand gesture

• Bell

As the passengers aboard the vehicle, the tour guide should stand outside the vehicle door without blocking the way while he identifies and counts each one who enters and leaves the vehicle.

• Directional hand gestures

• Communication

• Welcoming

• Head count

Tourists need comfortable clothes, footwear, and water bottles in preparation for this outdoor tour.

• On-coach guiding

• Walking tour

• Museum tour

• Seat-in-coach

This task is done at any time during the tour. In the motor coach or during a walking tour, tour guides share, explain and entertain tourists with facts, legends, stories, and trivia. This should be done in a lively and engaging manner.

• Guidespeak

• Spiel

• Commentary

• All of these

This refers to a tour guide’s activities while inside the motor coach or bus.

• Walking tour

• On-coach guiding

• Seat-in-coach

• Museum tour