
TEST 1 FEB2020_HHT10404 FRONT OFFICE OPERATIONS
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25 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Front office often regard as the ______________ of a hotel.
nerve centre
sales personnel
customer service
information centre
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
__________________ is a section of Front of the house.
Cleaner
Reception
Reservation
Telephone Operator
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
One of the front office functions includes
guest registration
cleaning the room
handling room service
maintaining guestroom status
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
the four phases of guest cycle are _______________.
arrival - registar - stay over - departure
pre arrival - arrival - stay over - departure
pre arrival - arrival - occupancy - departure
arrival - registration - occupancy - departure
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The commonly used room status includes ________________.
blackout
occupied
room-on-hold
out of inventory
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
stationary, postcard, pen and laundry beg
The above statement refers to ________________________.
book shop
items on loan
room features
guestroom amenities
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When a guest stay in the hotel they usually expect _________________.
calm, services and fresh
comfort, security and service
cleanliness, comfort and safety
comfort, clean, safety and security
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