Unit 18
Authored by Bahiya Bitar
Specialty
Professional Development
Used 22+ times
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60 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to listen carefully to information that needs to be shared with colleagues?
To impress the customer.
To improve chance of promotion.
To make sure it is explained correctly.
To stop disagreements between staff.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Feature?
Colour
Size
Style
All physical appearance
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is personal satisfaction or advantage that a customer wants from a product.
Features
Benefits
Price
Handling and storage requirements
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the movement, protection, storage and control of materials and products
Features
Benefits
Price
Handling and storage requirements
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Products that are sold through wide spread distribution network are classified as
convenience products
shopping products
sought consumer products
unsought products
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
banking services' and 'hotel services' are examples of
offered services
barter system
commodities
products
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
BlackBerry specific product design with QWERTY keyboard is an example of
product experience
intangible products
tangible product
services
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