Q-day 3

What tool is accessed everyday for Xfinity News, communication and updates?

• Order lab

• Blufox Email

• Einstein 360

• My Source

If you were inquiring about a policy at the divisional level, which division would you look up?

• Central

• Northeast

• Freeport

• Beltway

How many divisions make up Comcast?

• 3

• 5

• 9

• 8

Every internet customer without tv should be offered what?

• Xfinity Home security

• X1

• Xfinity Mobile

• Flex box

• Xfinity home phone

What is your stores baseline goal for GP or gross profit monthly?

• 50,000

• 60,000

• 5,000

• 600,000

Customers save time and effort when simplifying their routine by using a group of actions or commands known as "blank."

• Apps

• Demos

• Promotions

• Scenes

• Accessories

Which of the following is true about Xfi Advanced Security?

• Alerts you of devices that could be a network threat

• Additional hardware is required

• Manage threats right from the Xfinity xFi app or website.

It is important to educate the customer on which of the following when selecting internet plans?

• Download Speeds

• Upload Speeds

• Overages

Which of the following benefits does Xfinity Home offer its customers?

• Simplifies the lives of its customers by keeping them more connected to their home and family, whether they're at home or on the go.

• Provides peace of mind with a secure network and remote access to live video monitoring including video clips, lighting and thermostat control, text and email alerts, and more.

• Saves them money and energy annually with smart home energy management tools, like remote lighting and thermostat controls.

• All of the above

Best Practice when receiving inventory is to:

• Manually enter package details into RQ4

• Scan items directly into CSG

• Manually enter item into CSG

• Scan items Directly into RQ4 inventory