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Vet Assisting Obj. 2.01 - Managing Clients

Authored by Allison P Mangum

Life Skills

9th - 12th Grade

Used 2+ times

Vet Assisting Obj. 2.01 - Managing Clients
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13 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is important for clients to cancel appointments within:

72 hours

48 hours

36 hours

D24 hours

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is most important for a veterinarian who offers the convenience of travelling to the animal's home?

Include extra forms with medical records in case there is an unexpected problem

Include records for all animals in the home for care of unscheduled pets

Pack a dog bite kit as a special precaution

Drive a van that can be used an emergency room

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most common type of appointment schedule used in veterinary hospitals?

Fixed office hours

Wave schedule

Surgery schedule

Flow schedule

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Appointment cards are used to:

serve as a written reminder for the client.

serve as a legal document.

remind the client of how much they owe.

keep the client coming back.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which appointment type is least suited for a drop-off appointment?

Grooming

Surgery

Routine appointment

Emergencies

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is a presurgery instruction that should be given to a client when scheduling a surgery appointment?

Give the animal free access to water up to 4 hours before surgery.

Feed the animal at least 30 minutes before surgery.

Bring any medications currently prescribed.

Waive the surgery release form for the sake of time.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of appointment scheduling is based on every patient being seen at a specific time or interval?

Wave

Flow

Fixed office

Emergency only

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