Vet Assisting Obj. 2.01 - Managing Clients

It is important for clients to cancel appointments within:

• 72 hours

• 48 hours

• 36 hours

• D24 hours

Which is most important for a veterinarian who offers the convenience of travelling to the animal's home?

• Include extra forms with medical records in case there is an unexpected problem

• Include records for all animals in the home for care of unscheduled pets

• Pack a dog bite kit as a special precaution

• Drive a van that can be used an emergency room

What is the most common type of appointment schedule used in veterinary hospitals?

• Fixed office hours

• Wave schedule

• Surgery schedule

• Flow schedule

Appointment cards are used to:

• serve as a written reminder for the client.

• serve as a legal document.

• remind the client of how much they owe.

• keep the client coming back.

Which appointment type is least suited for a drop-off appointment?

• Grooming

• Surgery

• Routine appointment

• Emergencies

Which is a presurgery instruction that should be given to a client when scheduling a surgery appointment?

• Give the animal free access to water up to 4 hours before surgery.

• Feed the animal at least 30 minutes before surgery.

• Bring any medications currently prescribed.

• Waive the surgery release form for the sake of time.

Which type of appointment scheduling is based on every patient being seen at a specific time or interval?

• Wave

• Flow

• Fixed office

• Emergency only

What is the most common appointment time interval used in veterinary hospitals?

• 10 minutes

• 15 minutes

• 20 minutes

• 30 minutes

Which type of appointment scheduling allows a veterinarian to see a total number of patients within a set amount of time?

• Wave

• BFlow

• Fixed office

• Emergency only

Appointments such as physical exams that are scheduled in the book are:

• routine.

• emergency.

• walk-in.

• drop-off.