4.2 Consumer Choice, Attitude, and Preference

Why is it possible for businesses to be at the mercy of the marketplace?

• Businesses are never at the mercy of consumers

• Because of competition in the Market Place

• Because of strong consumer unions

• Because of the growth of international trade

What must the consumer have to protect themselves in the Market Place?

• Knowledge

• Informed

• Money

• A good lawyer

Without help from a lawyer there is no way a consumer can influence businesses

• False

• True

Because of business expertise and knowledge Consumer Protection organizations are required.

• False

• True

All Consumer Protection Organizations are established by Countries

• False

• True

The EU Consumer Protection Network serves who?

• Consumers in Eastern Europe

• Consumers in the European Union

• Businesses in Eastern Europe

• Businesses in the European Union

The United Nations Conference on Trade and Development focuses on what?

• Consumers all over the world

• Consumers in United Nations member countries

• International Trade

• Economic Issues

In general, Vietnamese are not well informed on consumer issues

• True

• False

What is the top complaint of Vietnamese regarding consumer complaint issues?

• Electronics

• Food and Beverage

• Poor Customer Service

• Poor Housing

Why do most Vietnamese choose not to pursue legal remedies regarding consumer complaints

• They don't want to make trouble

• They are afraid they might attract the attention of the police

• They don't believe there are any real legal remedies

• They are afraid of being sued by the business they complain about.