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What is the maximum number of digits of a policy/contract number that we need to enter in the 'Policy' field in Siebel?

• 5

• 6

• 7

• 8

We should include the '01' in the certificate number to be able to pull up the member's plan.

• True

• False

Based on how the policy and certificate numbers are entered, we can successfully pull up the plan.

• True

• False

'Access lookup tool' is only used for 'non direct hit' calls.

• True

• False

'Direct hit' is when the member's file populates in Siebel.

• True

• False

Member passed 'Basic Authentication'. What are the fields that needs to be filled out before creating an SR?

• 1, 2, 3, 4, 5, 6

• 2, 3, 4, 5, 6

• 3, 4, 5, 6

• 1, 3, 4, 5, 6

How many correct answers must the member provide in order to pass deeper authentication?

• 1

• 2

• 3

If the member answers the SIN correctly, how many additional questions should the member answer correctly to pass 'deeper authentication'?

• 1

• 2

• 3

How many deeper authentication questions do we have for an 'express consent' holder?

• 1

• 2

• 3

What level of information does financial/banking fall under?

• 0 - No Protection

• 1 - Identification

• 2 - Corroboration

• 3 - Confirmation