OCR GCSE Business (1-9) Communication in Business

OCR GCSE Business (1-9) Communication in Business

10th - 11th Grade

18 Qs

quiz-placeholder

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OCR GCSE Business (1-9) Communication in Business

OCR GCSE Business (1-9) Communication in Business

Assessment

Quiz

Business

10th - 11th Grade

Hard

Created by

David Munro

Used 243+ times

FREE Resource

18 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Horizontal communication is
Communication between two people on the same level within an organisation structure
When communication occurs between staff and customers
Communication between a manager and the staff they are responsible for
The use of digital communication devices to send a message

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is an advantage of holding meetings
Staff are able to get time away from their normal work to talk about problems
It allows customers views to be explained to the managers
Points can be emphasised with body language and tone
Everybody will be forced to listen to the speaker and pay attention to the important messages

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is an advantage of written communication?
It is always formal and creates a positive company image
It will be easily understood by the person who receives the message
It will be delivered on time
The message can be re-read if the person doesn't understand it first time

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Why has the use of social media grown as a method of communicating with customers?


(Be careful and read all the reasons before you answer!!)

It is much cheaper than other methods

It allows communication with a mass audience with little effort

It allows constant updates to be added

It allows customers to give feedback on the things they are seeing by making comments

All of these reasons

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a disadvantage of running a business website?
People might not like the way it looks
It can only be accessed by people within the country it was created
There is a risk that the website could go down, halting business activity
The cost of running a website is incredibly high
All of these reasons

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Letters can be defined as

an information that is transferred from one person to another.

a brief written message used to convey information.

a written document used to give and obtain information.

none of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

All true communication must have the following:
A sender and a receiver
A speaker and a listener
A hearer and a listener
A speaker and an interpreter

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