TELEPHONE HANDLING

Randy: Good moorning. Laluna Hotel.................?

Tracy: Can I speak to Mr. Nielson, Please?

Randy: Yes. Wait a moment.

• May I help you?

• Help me please.

• Can you help me?

• Can I take a message?

Maura: Is Denny in?

Diara: ................ Can I take a message?

Maura: No, I'll call him back.

• Yes, hold a moment, please.

• I'm afraid he's out at the moment.

• May I leave a message?

• Yes, he is in the class.

"This is Peter speaking. Can I speak to Queenzy, please."

"...."

• I'm sorry, he was out of the house at that time.

• Sure. Wait a minute. I'll take your message

• Certainly, hold on a minute, I'll put you through.

• Our manager is busy right now. He will have a meeting in half an hour

What can we infer (guess) from the conversation? (this is only the caller's part of the conversation)

"Is Mr. Teddy in?" ......

"In an hour you say?" ......

"At ten this morning? Oh dear." ....

"No, thank you. I'll call again."

• The secretary wants to receive a message from the caller

• Mr Teddy is calling someone

• Mr Teddy will come in two hours

• Mr. Teddy is not in his office

My boss says, "Please call me back after 7!"

It means....

• the boss says to call him back after 7

• the boss said that he called after 7

• The boss says not to call him after 7

• The boss says if he calls me after 7

Sokha: "Are you interested in the latest news?"

Me: "Yes, but I can't hear your voice. It's noisy here."

Sokha asks you ....

• to read the latest news

• not to read the latest news

• if you are interested in hearing the latest news.

• whether he was interested in reading the latest news

Sitham: I met the tour guide yesterday. He said .............

Reaksa: I will inform the Front Desk .

• should the guests be left at the hotel

• that the guests needed to be picked up from the airport.

• that the guests had their own transport

• not to worry about the guests.

The operator asked me .... but I said I would phone back later.

• whether the message was taken

• that he leaves a message

• that he takes a message

• to leave a message

Mr. Sogi's secretary said ............... She promised to give him my message.

• that he isn't in the office right now.

• if the message is ok

• to wait a moment

• not to call them back

When I spoke to my English teacher she said .......

• if we have a test

• that we had a test

• that we will have a test today

• whether we had a test